Happy On-Track Tuesday!

Last Tuesday, I didn’t send an On-Track Tuesday.

My mom was in the hospital, we had a family wedding happening at the same time, and I was completely immersed in everything that was unfolding. I simply didn’t have the capacity to think about what I wanted to share—and so, last week, I let it go.

Over the following days, a few people reached out to say they hadn’t received their On-Track Tuesday and wanted to make sure they hadn’t missed it. On the rare occasion that I don’t send one, this often happens—and I am always touched that people notice.

Their messages reinforced something I have long believed:

When you show up consistently, people notice when you aren’t there.

I have been writing On-Track Tuesday since 2013, and over the years, a few colleagues and friends have told me that I should gather these weekly messages into a book.

Over the years, On-Track Tuesday has become more than a weekly email. It has become a familiar point of connection—a small moment when we pause, reflect and think about how we can move forward.

Consistency builds familiarity.

It builds connection.

And, over time, it builds trust.

The same is true in practice. Your clients and patients notice the thoughtful follow-up, the warm welcome, the way you explain what comes next and the small things you do consistently to help them feel cared for.

We often wonder whether people notice these things.

They do.

But consistency doesn’t mean perfection. It doesn’t mean that we never miss a week, need to change course or have moments when life must come first.

Sometimes, the most important part of consistency is simply returning.

So, today, I am returning—and I am very grateful to those who noticed, reached out and reminded me that these Tuesday messages matter.

As you move through your week, consider this:

What is one small thing you do consistently that others have come to count on?

It may feel routine to you, but it could be making a much greater difference than you realize.

Have a wonderful week ahead!

Warmly,

Kathleen

Kathleen Bokrossy, RDH, BSc ~ President, rdhu