Interested in dental hygiene laser training? Learn more.
September 14, 2020 at 4:00 AM
This is a picture of a student during dental hygiene laser training.

Lasers are high-tech solutions that provide many benefits in dental hygiene. As services using lasers become more popular, it can benefit you to know how to use these lasers and to offer them at your practice. But how do you go about doing so? If you’re interested in dental hygiene laser training, here’s what you need to know.

What are lasers used for?

Soft tissue diode lasers offer a variety of benefits in dental hygiene. These lasers are typically used for periodontal treatments, to reduce the amount of bacteria present, and to activate the regrowth of tissue. Procedures using soft tissue diode lasers encourage the tissue to heal more quickly. Lasers are also gentler than a scalpel and typically cause very little pain after the procedure, as they seal blood vessels and nerve endings in the process of penetrating the tissue. Soft tissue diode lasers are easy to use and give your patients a high-tech solution to dental care.

What is dental hygiene laser training?

In order to offer soft tissue diode laser services, it’s important to be trained in how the lasers work and how to use them. Laser training teaches how a specific laser can provide care and comfort for the patient, affect treatment outcomes, and serve as an effective complementary treatment to scaling and root planing.

At rdhu, our training includes a theory portion and a hands-on portion. We also discuss the different lasers available, which one to choose based on the needed procedure, an overview of physics, and evidence of the effectiveness of these lasers. Training is available in person as well as online.

What you’ll learn

As an rdhu student, you’ll explore the evidence supporting laser integration into your dental hygiene practice, as well as learn how the diode laser may be introduced into your dental hygiene practice within your scope of practice. You’ll learn about the lasers, the science behind them, and how to use them in your practice to provide improved patient care.

During the course, you’ll also learn how the lasers interact with tissue, the proper settings and safety measures to use while handling the lasers, codes for billing that reflect the services performed, and more. You’ll also become certified in the use of the soft tissue diode laser following the completion of a didactic and clinical training program.

What’s included?

Lessons will be taught using a variety of materials and best practices. These include a course handout, instruction on stripping and cleaving the fiber, hands-on clinical application of bacterial reduction, learning how to set up the lasers, plus a final test and self-assessment at the end. You’ll also receive a certificate of completion.

Why choose rdhu for dental hygiene laser training

Rdhu provides experiential and online video-based learning to dental hygienists all over the world. We were created by dental hygienists for dental hygienists, and have since become a leader in dental hygiene education. We have an in-person education center in Burlington, Ontario – the first hands-on professional development center for dental hygienists, in fact – plus a variety of online training courses, webinars, coaching services, certifications, and more.

Our courses help you improve your technical skills, business development skills, marketing skills, and more. We’re passionate about helping you achieve your professional development goals, transforming your dental hygiene practice, and maintaining quality assurance objectives.

Learning how to use soft tissue diode lasers is a great way to ensure your practice uses up-to-date technology and offers the best services for your patients. Click here to learn more about dental hygiene laser training and to sign up for a course today.

Kathleen's Blog - September 8, 2020
September 8, 2020 at 4:00 AM

The phones were forwarded to my cell over the last few days and I had the pleasure of speaking with many of our members over the long weekend!

I had a conversation with one of our members on Saturday.

This is a similar conversation that I have had many times over the years.

This particular member is paralyzed by fear. Fear of the unknown. Fear to start. Fear over our Quality Assurance Requirements.

I always like to encourage people to face their fears. Once you face them, you will find that there really was nothing to worry about.

Procrastination leads to fear. The discomfort of not knowing something leads to fear. Fear leads to a state of anxiety, sleepless nights and failure to start.

Procrastination is the result of avoidance, and both the result of and driver of anxiety. Anxiety associated with procrastination continues to fester and grows over time.

If you are fearing something, I encourage you to write down what are you fearing and ask yourself why? What are the first 3 steps that you can take to help you overcome your fear? How will you feel once you have conquered your fear? How realistic is this fear? Does it deserve the attention you are feeding it?

I use to have a fear of speaking in front of people. I couldn't speak in a classroom when I was in high school. I had to hire an educator when I owned D-Sharp Dental Instruments to present my instrument sharpening courses. I faced my fear and now, gosh darn, I present for a living and have spoken in front of an audience of 2200 people!

Face your fear. It is liberating. Don't let anything hold you back.

Our Quality Assurance program can cause so much fear and frustration. It is not necessary. You can do it. Perhaps you just need a coach. If you need help with your QA requirements, please do not delay, reach out to us and let's get you started today! This is our specialty.

Thank you for reading! Please take a look below to see what is coming up and any exciting news to share.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - September 1, 2020
September 1, 2020 at 4:00 AM

For many, September is the time for new beginnings, especially for the parents amongst us. More than January, the beginning of September feels like the start of a new year for so many reasons. The days are getting shorter and the nights are cooler. Fall is in the air!

It is a time of having to be super organized and getting back into the swing of things after the relaxing days of summer.

Life settles into a routine. Vacations and lazy days of summer are over.

It's a great time to set new goals whether it be for fitness/health, hobbies, family, couple goals, etc.

Not only do our children head back to school, it is a time for us, as healthcare professionals to plan what the last part of our Professional Development year will look like. It is the time to reflect and plan.

We are really excited for what we have planned for the fall.

We hope to educate, motivate and inspire you!

Thank you for reading! Please take a look below to see what is coming up and any exciting news to share.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - August 25, 2020
August 25, 2020 at 4:00 AM

One of the topics of conversation we have with dental hygienists often turns to having a voice in the office.

Many dental hygienists feel unheard and struggle with making change happen in the workplace.

They often are conforming and not living a life of passion, not loving what they are doing and feel pretty frustrated and deflated.

This is a topic that I love to discuss and share some strategies that have worked for me over the years.

So, with that, I am pretty excited about a program that Dr. Donley, Beth Ryerse and Dani Botbyl are creating and going to be sharing with our members! CHANGE HAPPENS: Successfully Navigating Discussions to Get What You Need!

A really great part of this program is that once you register, you are going to be a part of the creation of this program! This is a Personalized Learning Experience...Experiential Learning at its Best! At the time of registration, participants can submit questions or specific concerns and the presentation will be tailored, based on the feedback received.

It is time to reclaim your strength and get your voice heard and make change happen.

You will also note that we have The RDH View on Friday, September 11th. This one hour presentation will also compliment this course. For those of you who maintain a learning portfolio, this will be a great extra layering of learning that you can use toward a goal on being a Change Agent. Making change happen will benefit your practice and your client!

Don't let this pandemic pass without making positive change within your practice. Reclaim your Strength and remember why you chose Dental Hygiene as your profession.

Thank you for reading! Please take a look below to see what is coming up and any exciting news to share.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


4 Tips for Choosing the Right Dental Hygienist Course For You
August 27, 2020 at 6:00 AM
learn from rdhu's dental hygienist courses

Finding the right dental hygienist course isn’t always a simple process. While many courses offer the information and knowledge you need to learn and apply new skills, not all programs offer the same experience or expert-led classes.

For more than a decade, rdhu has been Canada’s leading organisation for dental hygienist courses and a central figure in the industry. In this time, we’ve helped countless professionals enter the industry and continue learning new skills and practices to move up in their profession, and have adapted our offerings to best serve our students and members. Keep these four tips in mind when selecting a course that works for you.

Tip #1: Turn to industry-leading experts

There are hundreds of courses out there, but not every course delivers the same experience and results. To get the most out of your program, you’ll want to find an organisation run by some of the industry’s leading figures—those who have years of practice as a dental hygienist and have spent much of their career working to educate and support others.

There are a few reasons for this, including:

  • Trusting in-the-know professionals who have seen the shifts in the industry
  • Learning from those who can effectively communicate complex topics for students
  • Getting the most from your time in the course; experts understand that your time is valuable, and want to convey as much information as possible so you leave equipped and confident

Tip #2: Seek out experiential learning

There’s a drastic difference in taking a course that simply presents information in a formal setting and one that enables students to absorb this information through experience. We offer the latter at rdhu. We firmly believe that students learn best when they are applying the information in a “real world” setting and reflecting on the information and skills they are learning.

Our hands-on professional development courses give you the opportunity to dive into material and explore how it applies to clients and—most importantly—your career as a dental hygienist.

Tip #3: Find a supportive environment

Our organisation was founded by dental hygienists for dental hygienists, and we understand that in order to learn and thrive in a course, we needed to create and offer a supportive space. We also understand that because much of the material taught in rdhu’s dental hygienist courses can be quite complex, students benefit from instructors who can clearly convey this information in a way students can grasp. They also take the time to assist those who need additional support to take in and apply the industry’s best practices and essential information.

Tip #4: Give yourself room to grow

Whether you’re new in your dental hygienist role or you’re looking to learn new skills, you’ll want to find an organisation that offers courses tailored to your needs. We know that not everyone comes to rdhu with the same experience, which is why we offer a variety of in-person and online courses that offer students of varied backgrounds the sound information they need to progress in the careers and touch clients’ lives.

Turn to rdhu for your dental hygienist course

Ready to take the first step in accelerating your career as a dental hygienist? Reach out to rdhu today to learn more about our courses.

Kathleen's Blog - August 18, 2020
August 18, 2020 at 4:00 AM

Beth and I had a great conversation with Tabetha Magnuszewski, RDH, who works with Ivoclar Vivadent, this morning.

We had a planning session for our next 'The RDH View' show which will be aired Friday, September 11th.

The show will be called...Are you a Leader?

With so much uncertainty in the air, there can be so many mixed emotions and messages happening now. We especially witness this through a variety of dental Facebook Groups where there seems to be a lot of venting going on.

There are some offices that are working cohesively and working as a team.

While others are with a leader who isn't leading. They are dictating.

It's tough to work in a practice that operates under poor leadership and dictates the way it's going to be. Especially since we are a regulated profession, but at the same time many work as an employee where we have to conform to what is going on in the office.

It's time to step back, reclaim your strength and have your voice heard. Have your voice heard with your employer and with your clients.

And remember, sometimes, some leaders don't see things the way you might. We all have our own perception on how things are going and operating. But often, these conflicts can be resolved by communicating how you and others are feeling and work together on how best the practice can move forward.

We work so well as a team. We need to have our voice heard. We need to put our clients first and offer them the best standard of care possible.

On the next The RDH View, we plan to dive into this issue further. We look forward to sharing this discussion with you and at the same time we will be looking at treatment modalities to offer your clients that will be a win-win for all involved.

So be a leader and invite your team to join us as well!

The will be a free event. The link to register will be in next week's On-Track-Tuesday, in the meantime, Save the Date! Friday, September 11th at 12pm EST.

Thank you for reading! Please take a look below to see what is coming up and any exciting news to share.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - August 11, 2020
August 11, 2020 at 4:00 AM

As I type August 11th this morning, I can't believe we only have a few weeks left until school starts back again!

What a year we have had and with school just around the corner, it brings on so many mixed emotions for many young parents.

This summer has truly flown by and I personally take pride in trying my best by 'living in the moment' and appreciating each day. I am not sure how much faster it would go by if I didn't live with intention.

We are heading into the fall, and the last quarter of 2020. Now is a good time to reflect on this year so far and make a plan for the fall.

The goals we created for ourselves at the beginning of the year may not necessarily be the same goals that we would create for ourselves after being in a pandemic.

Take the time now, in a quiet place to reflect on your year, your goals and decide what is working and not working. What you need to celebrate (if you have reached a goal)? What you need to recommit to (if you're quite not there yet)? What goal you need to revise? Heck, what goals should you consider need removing, allowing yourself permission and grace to do so? Then, look for something you can replace that goal with.

Setting a re-set button frequently, is a way of life. We can get caught up in the moment and go with the flow and before you know it, time has passed and we haven't achieved our goals for the year.

Pearl, what are your goals for this year? Personally and Professionally. Are you reaching them? Are you where you want to be?

Creating goals and achieving goals will give you such satisfaction.

Growth = Happiness.

Feeling stuck at work? Step back, reflect and create a goal for yourself. Something that will get you excited and have you looking forward to researching and implementing.

Goal setting sounds a bit like ADPIE to me.

A - Assessment - Do a Self-Assessment - check in on yourself professionally and personally. Where do you want to be?

D - Diagnosis Statement - Create your Goal Statement

P - Plan - Create your action plan to achieve your goal

I - Implement - Implement your plan

E - Evaluation - Celebrate success, Reflect, Revise, or Remove and Replace

Speaking of ADPIE, Beth Parkes and Kerry Lepicek set a goal to create a Process of Care course for rdhu. They have achieved this goal and ready to share this at our facility and online.

Thank you for reading! Please take a look below to see what is coming up and any exciting news to share.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


Dental Hygienist Programs for Professional Development in Ontario
July 31, 2020 at 6:00 AM
find dental hygienist programs in ontario with rdhu

Growth and evolution as dental hygienists are two of the most important processes we undergo. After all, there’s always something new to learn, no matter how long we’ve been in the field. Dental hygienist programs for professional development help us become more immersed in our careers and roles, helping us provide excellent experiences for each client we see.

While there are numerous professional development courses out there, it’s important that you find the ones that work for you. Not only in regards to course material, but your schedule, too. For over a decade, rdhu has helped thousands of dental hygienists get the professional development resources they need to thrive and excel. With numerous offerings and industry experts’ knowledge available from our Ontario-based headquarters, here’s how our online courses can help you achieve your goals.

Learn From Wherever You Are

While we love seeing each of our enrollees and members in person, COVID-19 has kept us from doing so and, for the foreseeable future, our courses will be fully available online to ensure everyone’s health and safety.

But just because each course is now online doesn’t mean that you can’t benefit from the many webinars, videos, and other online tools available. In fact, with members spread across the whole of Canada, our online presence before COVID-19 hit was well established, giving our members from coast to coast the tools they needed to grow in their professions.

Wherever you may be, you can easily access scores of courses, webinars, presentations, and live streams—whenever works for you and your schedule.

Each course is designed to help you expand your knowledge base so you remain current on all new and emerging events in your industry. Our online offerings accelerate your growth and provide you with invaluable insight from industry experts, and teach you new skills so your resume stands out among others in your space.

Why Choose rdhu?

With more than a decade as Canada’s leading dental hygiene education centre, we have the experience, knowledge, and passion for teaching that enables us to offer an unrivaled educational and experiential growth process.

We have a few different avenues for aiding in your professional development. First, our online video-based learning options give you expert-led webinars and live streams that you can watch at any time. These are great for busy parents and those who need more flexibility to commit the needed time and attention to take in the content.

Similarly, Dental Hygiene Quarterly is available online or on DVD. You receive 12 hours of CE each year and have access to rdhu’s library of courses through DHQ. But for those of us seeking to grow through a more personalized experience, we’re happy to offer QA coaching packages. These offerings feature CDHO QA coaching, and we guide you through the process; you’re never left on your own to figure out the complexities.

Let Us Help Guide Your Professional Development

Whether you’re looking for one or two courses or a longer experience to cover a wide range of topics, rdhu has the tools, courses, and experts to deliver an elevated educational experience. Contact us today to learn more about our courses.

The Importance of Continuing Education for Your Dental Hygiene Practice
July 30, 2020 at 6:00 AM
continuing education courses for dental hygienists

No matter how long you’ve been in the dental hygiene industry, there are always opportunities to learn. Whether it’s new technical knowledge or revisiting practices that have evolved over time, continuing education courses for dental hygiene are an excellent way to immerse yourself and grow in your role—and help you prepare for potential advancement.

Before you enroll in a course, it’s important to take the time to explore your options to find the course(s) that are right for you. With new content being added all the time, we’re confident that rdhu has the courses, knowledge, and industry expertise to help you meet your educational goals.

Why Take Continuing Education Courses?

As we spend more time in the dental hygiene space, we inevitably increase our understanding of best practices, industry standards, and offer the best experience possible to those who trust us with their oral health. For many of us, however, our curiosity and commitment to continuous improvement drives us to dive deeper into our roles and explore what we do—and, just as importantly, do not—know. It’s what we’re yet to learn that pushes us to grow in our field. And that’s where continuing education courses come in.

Through our course offerings and coaching, we’re committed to creating an environment of distinction through our shared leadership and vision to inspire those we work with to excel. Our innovative, interactive, and life-long learning experience empowers each dental hygienist to continue their growth and to provide clients with an elevated experience when trusting them with their oral health.

We make this life-long learning opportunity available through a wide range of distinct, applicable in-person and online courses. For now, our focus has shifted online to keep our staff and enrollees safe. But rest assured that our online offerings give you the information, tools, and real world application to grow in your space.

Expand Your Knowledge

Continuing education courses come in a few variations from rdhu. Our online course offerings allow you to learn while working from home, and can be accessed from any mobile devices or downloaded onto your computer for quick, easy access on your timeline. These courses help you gain more CE hours through webinars, live streams and more. Here, you’ll have access to the latest industry news, resources, and up-to-date information on what’s happening in the dental hygiene space, as well as receive insights and invaluable information to grow in your role.

You may also choose between our package offerings for one-on-one coaching. When you choose this option, you’ll receive five or six hours of personal coaching, as well as screen share with your coach to give you real-time visibility into important information. While in-person coaching is usually available, all coaching will be done online for the foreseeable future due to COVID-19.

Grow in Your Career with rdhu

Take your passion for dental hygiene and invest in yourself and your career with continuing education courses and coaching with rdhu. Reach out to us today to learn more about how we can help get the resources you need to excel in your space.

What to Expect From Working with rdhu
July 28, 2020 at 6:00 AM
learn from rdhu's dental hygienist courses

Whether you’re looking to advance your technical skills and understanding of the dental hygiene space or seeking a remote learning experience, rdhu offers the opportunity to grow your knowledge. For more than a decade, we’ve helped dental hygienists across Canada acquire the skills needed to continue or advance their careers through a variety of courses and support. Our courses also help satisfy QA requirements and assist in business development or marketing applications.

Whatever your reason for seeking to grow in your role (or prepare to move on to a new one) rdhu can help you find and enroll in the course that’s right for your needs. But it’s not just our courses that distinguish us from other centres in Canada. Here’s what you can expect from us as Canada’s preferred experiential learning centre for dental hygienists.

Who We Are

Beyond offering a range of courses that can help you grow and become more engaged in your profession, rdhu’s team provides hands-on, expert support while you’re enrolled. With several decades of combined experience, our team not only has the experience required to understand the complexities of the dental hygiene industry, but the personal touch to pass along this invaluable information, helping you get the most out of your time with us no matter which service(s) you select..

rdhu’s founder, Kathleen Bokrossy, RDH, has been bringing her brand of engaging energy to the dental hygiene space for more than three decades. During this time, she’s helped transform the dental hygiene experience, and contributes her knowledge and talent to Dental Hygiene Quarterly. Her passion extends beyond dental hygiene; her interest in and talent for marketing has helped rdhu’s membership grow to more than 16,000.

It’s this expansion that has given us the opportunity to offer a wide range of courses that add so much value to your career. As we’ve grown, so too have our online offerings. Whether you’re looking to add more CE hours through recorded webinars or are searching for online courses like live streams and other events, you can expect to find what you need from our wide range of course offerings.

We’re proud to provide courses that touch on virtually every aspect of the dental hygiene industry, giving you the tools and information you need to expand your knowledge and prepare to advance in your career.

But for those looking for a more personalized experience, we offer QA coach membership. Your package gives you access to a QA coach with communication done through email and phone, as well as access to webinars covering QA assurance. These webinars—covering topics ranging from practice profiles, infection control, ADPIE, Medical Emergencies, and more— can be used for CQI Activity Hours to support a QA Goal, or may also be used as Non-Goal Hours. You also receive a discount on one-on-one coaching, as well as optional access to a private facebook group, helping you stay connected with others in the industry.

Rely on rdhu to Grow Your Knowledge

When you join rdhu, you’re not only investing in your career, but you’re also joining an ever-growing network of dental hygienists committed to learning and sharing their knowledge. You can have the peace of mind that you’ll receive top-tier training through our courses and coaching, whether in-person or online. Contact us today to learn more about us.

Kathleen's Blog - July 28, 2020
July 28, 2020 at 4:00 AM

This is a continuation from last week's On-Track-Tuesday email!

As promised, I wanted to share some ideas for instrument kit set-ups.

Over the years, we have found that many dental hygienists are typically using the same instruments in every kit.

Many purchase what they are use to and what they were taught in school.

The common kit being: H6/7, 204S, BH 1/2 or COL 4R/4L, GR 1/2, GR 11/12 and GR 13/14. Same kit for all clients.

There are many reasons for this:

1. It's what we know. What we were taught in school.

2. Often tray set-ups are created by the office sometimes prior to us even starting in the practice! And then everyone just gets use to what is provided and things never change.

3. Budgets may be tight and we don't want to risk buying something we have never tried just to find out we don't like it.

4. We don't know what we don't know. (meaning we may not know of new instrument designs that are available to us so wouldn't know to try or even order them!)

5. You want minis for your perio clients but know that in the past, because the mini blade is so small, we tend to go through them faster with sharpening (*note: with the sharpen-free, your minis will now last you a long time!)

We often get asked to help dental hygienists and practices when they are purchasing instruments. So, we came up with the Decision Tree for Instrument Selection! based on using the LM Sharp-Diamond Instruments.

We share this in our 'Maintain Your Edge: Part 2', which will be released shortly. In the meantime, I am sharing this document with you (see below - it is a 2 page download). You can print and laminate for your reference in your practice!

Using different instruments and having unique kits is beneficial for many reasons:

1. It will help you use instruments for their intended use.

2. Using instruments that help you with advanced instrumentation will help you provide optimal care for those difficult to reach areas.

3. Using the same instruments day in and day out is boring. No doubt about it. Looking at your day sheet, planning your day and using your decision-making process to determine the specific needs of your client will help you feel more engaged in your day!

4. Streamlining your kits will save you money:

  • Many times we have too many instruments in our kits and we are putting these instruments through extra unnecessary reprocessing cycles, which shortens the life of your instrument.
  • Using hybrid instruments (ie like the Syntette replaces the GR 11/12 and GR 13/14. 2 instruments in 1!

We hope you like the Decision Tree for Instrument Selection!

If you need any help, we are here to help answer your questions and to help guide you.

We love instruments...and sharp ones!

Stay tuned for 'Maintain Your Edge: A Sharpening Workshop and Discovery of Leading-edge Instruments: Part 2'. Presented by myself and Beth Parkes. It is included in the Crest & Oral B rdhu Relief program and part of the Dental Hygiene Quarterly. It will be available for separate purchase as well once we finish production. In the meantime, I hope you enjoy the Decision Tree for Instrument Selection (please see button below)!

If you missed last week's On-Track-Tuesday, you can read past blogs by clicking here.

Thank you for reading! We have a lot of great things in the making so please stay tuned. In the meantime, please find what is scheduled at this time below.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - July 21, 2020
July 21, 2020 at 4:00 AM

Many of you know that my professional journey included founding and owning a dental instrument company.

I started it back in 1998 after practicing in a variety of offices in Ontario and British Columbia. I was new quite often in an office and was also a temp dental hygienist as well, as I followed my husband with his work.

One of the things that I noticed in most of the practices was that the quality of the instruments were very poor. I couldn't recognize most of them (you know the sickilized curette?!) While temping I would often get handed the instruments put aside for the temp, which were often the ones that should have been discarded.

I was always good at sharpening and soon became the 'Sharpening Queen' (I was often called) in most offices where I practiced. I knew how important it was and is to use sharp instruments. Even back then I was very in tune with the 'client experience' and knew that what we were using wasn't working.

After doing some research, I created a company called D-Sharp Dental Instruments. You may have heard of it and perhaps used us as we were an International company.

Along the way, I created my own line of dental hygiene instruments and offered services like professional sharpening, retipping and replacing. I also created a program to help offices maintain instruments.

I ended up selling my company to the manufacturing company in 2011.

I am still super passionate about instruments and all things sharpening. This blog is a very short version of a very long and rewarding story.

I am writing about this today for a few reasons:

1. I have been speaking with so many of our members over the last couple of months who are hand scaling only. I cannot express how important it is for you to use sharp instruments EVERY time. For you, your client and your practice. We all know that using sharp instruments has many benefits including: increasing tactile sensitivity; provides optimal treatment; helps prevent fatigue, strain and repetitive strain injuries, to name a few.

I want to help you...

2. We just uploaded the Summer Dental Hygiene Quarterly issue and it is available to those of you who are subscribers or in the Crest & Oral B Relief Program. It's called 'Maintain Your Edge' (Part 1) and I presented this along with Beth Parkes. This is an online sharpening course.

Included in this session is a download to the Sharpening Guide that I created many moons ago. You can purchase this in our boutique as a post-it sharpening pad or simply print the guide that we gave you and laminate it.

3. Use LM Sharp-Diamond instruments. These are sharpen-free instruments which means you never have to sharpen. We are faced with so many challenges right now. Efficiencies and time playing a major part. With the LM Sharp-Diamond instruments, not only will you love not having to sharpen but you will also love the feel of the handles. You will be more efficient, which will save you time in the chair; but also, save you time that you won't have to sharpen. For most of us, we can no longer sharpen chairside, which I am sure you know this by now. We need to sterilize, sharpen and then re-sterilize. Wasting pouches and Chemical Indicators as well. (If you have questions about this please check with your regulatory body as we have members from across Canada and the United States).

You need to take care of YOU. If your office won't purchase instruments for you, invest in yourself and buy your own. Trust me, you will thank yourself in the end. Some of the LM instruments are hybrids. For instance, the Syntette is one instrument that replaces the GR 11/12 and GR 13/14. This again is an efficiency and also a money-saver.

If you would like help with creating kits, I would be happy to get on the phone with you and help you. We don't sell these through rdhu. You can purchase them through Bisco Canada. It will be worth the investment.

I often get asked "what instruments should I put in my kit". We will have some suggestions for you as we are in the final stages of production for 'Maintain Your Edge' Part 2. We created a Decision Tree for Instrument Selection and will share that with you next week.

In the meantime, if you click the button below we are going to give you the Sharpening Guide.

If you need a sharpening kit, which includes a sharpening stone and sharpening guide (post-it pad) we will have these available in our online boutique. These have been very popular lately and our supplies are being replenished this week. The stone is my most favourite stone that I searched for, for many years. There is a course-grit on one side and a fine-medium on the other. Sometimes we need that little bit extra 'umph' or coarseness to get a sharp cutting edge. The plain grey stones can be extremely frustrating (if you have that style). Once dental hygienists try ours, we see their eyes open wide and they are thrilled to have these comfortable stones in their hands!

You need to find what works for you and your practice. We are so fortunate to be given options that we can do our own research on and choose from. You can always create kits that have a variety of makes of instruments. There is benefit to this as well.

Anyhow, I hope you find this helpful. :)

Thank you for reading! We have a lot of great things in the making so please stay tuned. In the meantime, please find what is scheduled at this time below.

Have a great week ahead and thank you for being a part of rdhu!

Kindest regards,


Kathleen Bokrossy, RDH President of rdhu

Kathleen's Blog - July 14, 2020
July 14, 2020 at 4:00 AM

So…how are you doing though this pandemic?

How are you handling all the changes and all the uncertainty?

We have been receiving so many different messages from our members.

While some are fine, adjusting to the changes and doing well.

Others are feeling understandably frustrated by all the uncertainty.

Many have yet to return to practice while others are on a reduced work-schedule.

If you are feeling anxious and nervous, it's time to change what you are focusing on.

No matter where we are in our practice, now is the time that we have to dig deep and remind ourselves why we got into this wonderful profession.

We need to focus on our 'why'? Why did we choose the profession of Dental Hygiene?

If we can stay focused on our why, it will help us to continue on in the midst of all this uncertainty.

We chose dental hygiene because we care. Because we want to make a difference. We want to contribute. We want to help make and keep people healthy.

Remembering your why and looking for ways to work in this new norm can be an exciting time, if you change your focus.

It's time to reclaim your strength!

We have to take what we have learned during this pandemic and ensure that we practice differently.

We can't continue as we were in the past.

We are completing the 3-part series tonight about 'Beyond the Pandemic" How Dentistry & Hygiene Emerge Stronger Together', with Dr. Tim Donley, Beth Ryerse and Dani Botbyl. We have received such positive response to this learning series and we can't wait to hear how many of you will implement what you have learned into your practice.

Anna Louise Tolan will be announcing her upcoming webinar any day now! She will be sharing her experience over the last month with being back to clinical practice and always has helpful tips to share.

Beth Parkes and myself are also putting together a program that we hope will inspire you! We will be sharing some strategies to help make your day more efficient and help your clients achieve optimal health.

We have a lot of great things in the making! Please find what is scheduled at this time below.

Thank you for reading and for being a part of rdhu.

Kindest regards,


Kathleen Bokrossy, RDH President of rdhu

Kathleen's Blog - July 7, 2020
July 7, 2020 at 4:00 AM
by rdhu

Last night we started Part 1 of 3 of the live streaming for the 'Essentials for Documentation' (CDHO Guidelines) course.

This program is so well put together by Anna Louise Tolan. She includes many extra resources to help with what we like to call ‘layering of learning’.

As you know, one of the things that makes rdhu unique is we strive to be the easy button for all things Quality Assurance/Portfolio/Continuing Education/Professional Development related.

We want to ensure that we help those dental hygienists from across the country who have to maintain a learning portfolio by helping them create a goal statement that is SMART (Specific, Measurable, Attainable, Relevant, and Timely ie complete within a year). We want to show you how to enter your activities, how to document your learning and translate that to implementation, to make a positive change within your practice.

So I recorded my screen with me entering Recordkeeping and Documentation as a goal into my SMILE portal and I shared it with all registered just now.

It gives all of us great pleasure, at rdhu, to help you every step of the way to help you achieve your QA Requirements.

If you practice in a province where you need goal statements and layering of learning, please reach out to us. We can help you!

If you practice in a province where you need to submit your CE hours, I truly believe that you can use some of the strategies that have been implemented into our Learning Portfolio to really help transform your dental hygiene practice.

We include an Activity Page in all rdhu courses and I wanted to share this with you. You will find it below. This is a great record for you to reflect on key items that you have learned and help you plan on what you can implement into your practice to make positive change happen.

Please feel free to use this for any and all CE courses that you participate in.

If you have any questions, please let me know!

For those of you who will be joining us tonight, we are so excited for Beyond the Pandemic! If you would like to register please do ASAP. Please see below.

Enjoy your week! Thank you for reading and for being a part of rdhu.

Please find info below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - June 30, 2020
June 30, 2020 at 4:00 AM
by rdhu

Thank you to all of you who registered over the weekend for the Donley, Botbyl and Ryerse Collaborative program 'Beyond the Pandemic: How Dentistry and Dental Hygiene Emerge Stronger'.

If you haven't seen any of these presenters before, you will be in for a treat! They were our guests on The RDH View on Friday. We had fun and at the same time, learned a lot! This session is now available for viewing. Click here to watch if you missed it!

Dr. Tim Donley, Dani Botbyl, RDH and Beth Ryerse, RDH have sifted through tons of research since the beginning of the pandemic and continue to do so. They have spent hours putting this program together to help us emerge, stronger than ever. They started this collaborative effort by publishing an article together. Click here to read their article. From there, this learning series was conceived.

This program is more than receiving 4.5 hours of CE. This is about collaboration. Working together to help us be stronger, as a team, during and beyond the pandemic.

There is such a disconnect right now between many dentists and dental hygienists that I really want to encourage you to join in on this program AND invite your dentist to register as well. (If you are independent, please invite your team to register!)

We often take our own courses (specific to dental hygienists or dentists) and often work in silos. We can get excited about what we have learned at a course and come back and try to get everyone on board. Sometimes, that is a difficult thing to achieve (I am sure you have experienced this yourself!).

We need to take some courses together and make it a collaborative effort.

Collaboration is all about people coming together to contribute their expertise for the benefit of a shared objective, project, or mission.

This is a great opportunity for you to set aside the time to participate in this learning series and then schedule time after the series to discuss as a team and create a plan to implement. (Remember to track your execution and follow-up to see if change is happening; otherwise, chances are, that change won't happen!)

Take note of key items that you would like to implement into your practice.

By collaborating:

o It helps us problem-solve

o It brings our team closer together

o It allows us the opportunity to learn from one another

o It opens up new channels for communication

o Collaboration boosts morale across our teams

o It makes for happier team members when we feel we are being heard and together come up with a solution...which leads to higher retention rates and loyal team members!

o Collaboration makes us more efficient clinicians and in these times, efficiency is key!

Following the series, I would love to hear how your team has changed, what gems you picked up from this series and what changes were made to your practice to benefit your clients and your practice!

Enjoy your week! Thank you for reading and for being a part of rdhu.

Please find info below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - June 23, 2020
June 23, 2020 at 4:00 AM
by rdhu

As I am here today working on our On-Track-Tuesday email, it really amazes me that we are at the end of June, the end of the first half of 2020!

Where has the time gone? The last four months have totally flown by.

We experienced so many emotions. At first, panic set in and the unknown took over.

Then, we seemed to get use to our new normal of self-isolation and our new way of living and shopping for essentials. In a strange way, many of us even enjoyed the down time.

We weren’t on the go every day, night and every weekend.

We enjoyed our time at home with our loved ones. What a gift really.

We worked on our Quality Assurance requirements and many of us are ahead of the game and ready for our next audit!

The summer is just around the corner and will be a time to rejuvenate.

I am hoping that we can plan over the summer and re-open rdhu for small classroom sizes in the fall.

We are really missing the one-on-one, face-to-face interactions.

In addition, I hope we can get back to planning our out-of-province events again soon.

We have some really great online evening learning and transformational programs happening over the summer as well!

Enjoy your week! Thank you for reading and for being a part of rdhu.

Please find info below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - June 16, 2020
June 16, 2020 at 4:00 AM
by rhdu

We know many of our members are slowly getting back into practice.

Many of you have shared with us how you feel like your world has been turned upside down. In some provinces we have discrepancies between the DDS' and RDH's with IPAC and safety concerns. Some of our members are back to 'normal', some are working very part-time and some haven't returned yet and don't plan on it any time soon.

We are all in different stages during this process and you have to do what works for you.

There is one thing that I sure hope will change.

Our message to our clients and to the public during these times. Let's take this as an opportunity to make the appointment one of a medical appointment. It's a big deal now to have 'just a cleaning'. Everything that goes into an appointment, from the pre-screening, to bringing them in to your op, to the appointment, the dismissal, the donning and doffing.

It's a big deal. It's a medical appointment and a serious one. We save people's lives.

Now is the time to make a change.

I hope we embrace this opportunity and really shake things up. No more following the status quo. No more passing a brush and floss and saying "See you in 6 months".

(Not that everybody is doing this! But just as a whole...)

I know we are all still getting use to the PPE, aerosols, air purification, etc. but let's also use this time to really educate on the importance of this appointment.

There are many ways to share this message. And it's not just while the client is in your chair.

Let's take advantage of the opportunity we have been given and share the importance of oral health with the public and our clients.

Let's come out of this pandemic stronger as a profession with greater client compliance and better oral health outcomes.

I have had the opportunity to speak with many of you over the last little while since practices have slowly been opening up across the country and I think most of us are on the same page with this message.

I will be doing a webinar on this topic and will share the date with you next week.

I also wanted to say 'thank you' to our members, our presenters for giving back and our team for pivoting and taking on new roles.

You inspire us to do what we do!

We are all in this together!

Enjoy your week! Thank you for reading and for being a part of rdhu.

Please find info below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - June 9, 2020
June 9, 2020 at 4:00 AM
by rdhu

I have been in a bit of turmoil today….do I send the On-Track-Tuesday today or not?!

It is Wednesday after all.

But honestly, yesterday, I had a full day of back-to-back Quality Assurance Coaching, helping people who have recently received notification that their Quality Assurance Records were identified with deficiencies. I also recorded a webinar for the 'Dental Peers' group on Nourishing Relationships During COVID-19, which I thoroughly enjoyed!

That said, I didn’t feel I had anything to add to our On-Track-Tuesday email because by the end of the day, I was tapped out. I usually am able to block off time on my Tuesday to put this together.

We have received many emails, text and Facebook messages today asking where the On-Track-Tuesday email is and how they look forward to it every week.

I am so happy that these bring value to so many and we truly appreciate the feedback.

Yesterday, I was worn out by the end of the day.

Today? Today I am on fire!

It shows what a roller coaster ride we are living every day, through this change.

It is hard some days for all of us to keep momentum and have any energy left by the end of the day.

Luckily last night I slept great. I had almost 9 hours and am ready to tackle anything that comes my way!

Recognizing our ups and downs and allowing ourselves to feel this way is so important.

Knowing that each day when we wake up is a new opportunity, a chance for a reset on so many levels is probably the kindest thing we can do for ourselves.

Last night was the first night I didn't wake up in the middle of the night and think about our IPAC Guidelines, aerosols, our members going back to practice with all this uncertainty, and all the negative commentary that I see on Facebook. We have to be so careful and control what we read and what we react to!

Enjoy your week! Thank you for reading and for being a part of rdhu.

Please find info below for what is coming up and have a great week ahead!

Please stay tuned for the next email for those of you who are on the Relief Program!

Kindest regards,


Kathleen Bokrossy, RDH President of rdhu

Kathleen's Blog - June 2, 2020
June 2, 2020 at 4:00 AM
by rdhu

As most of you are aware, we have launched our new website!

We have received many inquires about logging into a members site. So we are now in the midst of getting a membership site within our new website so that you can look at past participation and purchases etc. This should be ready very soon!

If you would like to access your past info, you can still visit our old site by clicking here.

The portal that will hold your online courses, quizzes and certificates will be ready soon as well! This will simplify the process for everyone!

We know that there is so much uncertainty right now with some of us heading back to practice. We have invited Linda McLarty, from Germiphene to join us this Thursday from 10am – 12pm EST. This talk will be based mostly around RCDSO and CDHO Guidelines; however, if you would like to join us (as this email goes across the country, etc), please find the link below. We will also have an air purification specialist on with us to take part in the discussion.

Registration for the Crest & Oral B RDH CE Relief Program has now come to an end. We thank all of you who are on with us. Thank you to our presenters who are involved in this program and to Crest & Oral B for their support. We were absolutely thrilled to have you on with us during these uncertain times. We know it helps all of us to stay connected and engaged! Please stay tuned for more info in a separate email on what is coming next with this program.

Stay safe as you slowly head back into practice. Remember, what we do is essential and I am sure our clients are missing us. Let’s get them healthy!

Please find info below for what is coming up and have a great week ahead!

Thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - May 26, 2020
May 26, 2020 at 4:00 AM
by rdhu

Wow, what a time we are all having! It is amazing to see the engagement of our members.

We appreciate your kind emails and encouragement and happy to know that what we are doing has an impact on your life!

The more we learn, the more we grow, the happier we will be!

We also thank you for your patience to those of you who perhaps don’t receive a certificate right away following a course, or you feel you have missed out because our events fill up quickly.

The quizzes are important as we are across the country delivering high-quality evidence-based CE. If we only did one-offs, perhaps we would issue certificates right away, however, to keep our recognition with most regulatory bodies, we need to have everyone do a short quiz following a course. We then check the answers to your quiz and issue the certificate. Please allow 5 - 7 business days following completion of the quiz.

We have lots more in store for our members. Please stay tuned!

Please find info below for what is coming up and have a great week ahead!

Thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - May 12, 2020
May 12, 2020 at 4:00 AM
by rdhu

What a response we had to our Crest & Oral B rdhu RDH CE Relief Program!

Our plan was to run registration from May 4 - June 1 with the limit of accepting 1000 participants.

Well, following our Webinar on May 4th and the Big Announcement email, we surged well past that number (and we are so excited to have so many of you on with us!)

So many people registered so quickly, we chose to accept those registrants but now must stop further registration.

But for those that didn’t get in during this time, please don't worry, we are looking into a possibility of Relief 2.0.

We don't want to disappoint anyone, but the live courses can only handle 1000 people at a time and are looking for ways to accommodate the extra participants.

If you were/are interested, leave this with us and we can see if we can open it up to more people.

If you would like to go on the waitlist, so that we understand how many more would like to take part of the Relief Program, you will find the link below.

To those who are registered, thank you. We are so grateful and so pleased that we are able to offer such an initiative.

We like all of you being in our world :)

We acknowledge you for continuing to learn during these unprecedented times.

We encourage you to join in when you can. Stay connected to your profession as much as possible, as we are all in this together.

We feel scared at times and uncertain what our new normal will look like.

But know this... we will get through it.

It will work out.

You need to keep a positive mindset and ride this wave.

You will come out in the new norm and you will get use to it.

Looking back in 5 years time we will wonder how we every practiced pre-COVID days.

Our dental world will change and I truly believe that now is the time that the public will value their oral health. They will no longer see dental hygiene as just getting their teeth cleaned but rather as a much needed medical appointment.

Now is the time to continue educating your clients/patients and the public about a much needed essential service.

If you missed my webinar on 'COVID-19 Strategies on Nourishing Relationships', I have been asked to present this with the Women in Dentistry.

That invitation will be sent out shortly to join in.

Many who have already joined me on this webinar have written me or called me to let me know how excited they were to learn such strategies and just hope that their office will listen and participate.

Sometimes it's just easier and better to have the DDS or owner of your clinic join in and listen/learn for themselves.

I remember when I had one of my Breakthrough Blueprints programs at rdhu and an office from up north came down to join in.

Our member compelled their team to attend.

Because of the distance, they stayed overnight in a hotel.

The DDS reluctantly came but half way through the presentation she was messaging everyone on how amazing some of the strategies were and how excited she was to get back and start to implement!

We all need to do these things together.

We need to work together on strategies to staying connected with our teams and with our clients/patients. Now is not the time to disappear from our clients and not have them hear from us.

We are essential. You are essential. What we do is essential. It is times like these that allow us to reflect on ourselves, who we are, what we do and why we do it.

Remember your why. Remember why you got into dental hygiene. Remember why you joined the practice you are in. Remember your patients/clients that you have encouraged and helped make them get healthy.

They need you now. They need to be reminded to keep up with their oral health for their overall health and prevention of disease.

Thank you for reading. Please find info below for what is coming up and have a great week ahead!

Thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - May 5, 2020
May 5, 2020 at 4:00 AM
by rdhu

What exciting news we shared yesterday to those of you who joined us for The RDH View!

We announced the Crest & Oral B, rdhu RDH CE Relief Program! Dont' worry, we are going to share more information with you tomorrow!

This is our way of saying thank you and to let you know that we are all in this together.

By staying connected and engaged, it helps our mindset from being one of scarcity to being one of possibilities and growth.

Sure, these times have been scary. Especially for those front-line workers and people who have been infected and affected by this disease. But for many of us, this has also been a time of reflection and an opportunity to make some positive changes in our lives.

When have you ever been given the chance to just stay home and be with your loved ones, take time for yourself, with no pressure to have to go anywhere or do anything? (Sorry moms and dads of young school-aged children! I know it hasn't been easy home-schooling!)

I have enjoyed my family time, which is coming to an end this week. All 3 of my kids are starting jobs that they need to get to up north to this week, up at our cottage. For my husband and myself, we will be staying put here in Burlington, ON, as we know that it is frowned upon at this time for people to go up to their cottages, as it creates a burden on the small communities.

I will miss my kids but I am so thankful that I had this time with them. This has been a gift in some respect.

One of the things that Uche reminded me about yesterday is to do a daily check-in at the end of the day to remind ourselves what we are thankful for. Show gratitude at the end of the day for all the things we are grateful for.

So, I opened my journal last night and reflected on my day. And what an amazing day it was...

So grateful for the team I get to work and present with, who are my friends.

So grateful for all our members who make our every day bright and make us want to do more and be more.

So grateful to be in a profession that has such an impact on the quality of people's lives.

Pen to paper. Feels good.

Please find info below for what is coming up!

Enjoy the rest of your week and we look forward to you joining us LIVE on-line!

Thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - April 28, 2020
April 28, 2020 at 4:00 AM
by rdhu

I hope you are keeping well and busy!

There has been a lot of activity here at rdhu and it's exciting to see so many of you engaged with our profession and participating in the activities!

We love hearing from you, so please keep the engagement and connection going!

There are a few things that I wanted to mention:

1. Last Monday, April 20th, I did a FREE webinar on 'COVID-19 Strategies ~ How to Nourish Your Relationships'. If you attended you should have received the follow-up email with all of the extra resources available. I will be doing this again next Friday, May 8th at 3pm EST. We have approximately 300 people on the waiting list for those who couldn't get on last week, you will receive an email shortly with log in info.

If you are interested in joining us please click here. This is definitely a team event, so please feel free to forward this to other members of your team. I will also give you the Power Point that you can use with your clients and patients after the webinar and share a strategy that you can implement in your practice.

2. With only a couple of days left in April, I want to make sure that you have taken advantage of the Free Crest Toothpaste samples and have placed your order!

We are able to receive one order per month, so make sure you do this now, before the end of the month and then again in May and then June.

This is the first time that we are able to get samples delivered to our homes!

Remember, this is a great way for you to prepare little gift packs for your patients/clients and also a great way for you to try the products and do your own Action Research Project with your families!

You can tie this in with the COMPASS program as well (which is a free CE program). Click here to order your samples and Compass 3rd Edition. Compass was sold out for one day so if you tried, it is now available.

Please note, you will need to change your address to your home address. Do not put 2 addresses in or they will not send it.

3. Bisco is holding their last of the 4-part Instrumentation series this week. Please find information below. This is a free series that they are offering. The last 3 webinars will be found at the link below as well.

Enjoy the rest of your week and we look forward to you joining us LIVE on-line!

Thank you for being a part of rdhu!

Kindest regards,


Kathleen's Blog - April 21, 2020
April 21, 2020 at 4:00 AM
by rdhu

Wow! When I look at this On-Track-Tuesday email and all of the events that are coming up, I have to say that I am super proud of our team and presenters.

We pivoted and re-invented to suit the times that we are in! We learned new technology. We stepped out of our comfort zones. We changed our live events to live streaming and have received really great response from those who have attended.

So, thank you so much to all. This is really what we all have to do.

We have to look at where we are at, think outside the tray, and think about things we can do NOW amidst the COVID-19, to ensure our patients and clients are taken care of and that they will return to us when this is behind us.

Yesterday, we had 600 people on our webinar ‘COVID-19 Strategies’ where we shared some ideas on nourishing relationships with our teams and with our clients and patients. We had people on a waiting list so we will hold another one.

Please stay tuned for the next date.

What really excited me was all of the positive emails we received following that webinar. It ignited many to think outside the box and to take action! Many started right away! Planning meetings with their teams to discuss what it could look like. What we like to call Thinking Outside of the Tray! That’s what we have to do right now. We have to look at what we can do to be ready for our new normal.

We can’t think “How are we going to get through this?” but rather “What do we have to change to get through this?” “How can I contribute in a new way?”

For those who were on the webinar with us, I have prepared the follow-up email today and will send it out tomorrow!

We look forward to sharing this webinar again. It is something that I am super excited about!

Please find below things that are coming up! I encourage you to Think Outside the Tray. Do something that may make you a little uncomfortable and join us on one of our Live-Streaming events. We promise not to disappoint!

When this is all behind us and we look back at this time, let's be proud of what we did and who we became.

Please stay safe and have a great week ahead!

Kindest regards,


Kathleen's Blog - April 14, 2020
April 14, 2020 at 4:00 AM
by rdhu

I hope you had an enjoyable long weekend of celebration! I know it will be an Easter/Passover holiday that we will never forget!

I know many of us feel like most days just blend into the next. It has been 6 weeks today since I have been home in isolation and honestly, if it wasn't for my weekday routine, I would still feel this way.

All of us here at rdhu make a point to make sure that our Saturdays and Sundays are different from our Monday to Friday. Monday to Friday I have my morning routine of taking a brisk walk around my neighbourhood, followed by a 20 min work-out, journal, etc. and then ready to start work by 9:30am. Saturday and Sunday's I take it easy and read and hang with my family during the day. I have also picked up playing the piano again (It's been over 30 years!).

For many of you, your routine has been totally thrown off and I am sure by now you have set in to your own schedule as well.

I want to encourage you that even though you may not be working, you can still do things for your practice during the weekdays. This is your opportunity to stand out from the crowd! What is your life going to look like when everyone is heading back to work? What can you do to help grow your practice, and nourish your relationship with your clients to ensure that they are going to be coming back to you when it's time? What can you do to shine to your employer? Out of sight out of mind, isn't going to be good for post-C-19 days.

Now is also the time to grow as a professional. Take this opportunity to take as much CE as you can and grow your mind, so that you can maintain an abundance mindset and grow your practice. It will give you hope and purpose as well.

On Monday, April 20th at 2pm, I am going to hold a Free live webinar that you are welcome to join.

I encourage you to share this with your DDS and Office Managers, etc. If you are Independent, I encourage to invite your team! Please share this link and register:

We have a lot of exciting events and courses coming up! We have also received some really great 'testimonials' from some of our members who have participated in the online live streaming courses and share them below.

We are bringing rdhu to your living room in as many ways as possible. And remember, the rdhu experience isn't just about that one particular course. We layer it with an Activity Page and lots of extra resources!

Please stay safe and have a great week ahead!

Kindest regards,


Kathleen's Blog - April 8, 2020
April 8, 2020 at 4:00 AM
by rdhu

I had quite a day yesterday...hence, On-Track-Tuesday is being delivered on Wednesday!

Last week Wednesday, my computer crashed and yesterday I found out that they couldn't retrieve my files. The technical issues continued...

Bad timing, right?

Anyhow, today is a new day. Got up...dusted myself off and here we are! Another beautiful sunny day.

Boy, we are all living on a roller coaster of emotions these days but I think over all for me, I have been able to sustain a positive mindset. I hope you have been too!

One of the things that has really worked for me is diving into my work, connecting with my team and strategizing on ways to look forward to the future.

I know many of you are diving into your Continuing Education Online and I think that is a great idea! What better way to keep your mind growing and learning new things versus being stuck in a place based on fear and uncertainty.

We have been really trying to do our best here at rdhu to give back to our community. We know that we are all in different situations at this time....

  • some of you are being audited this year
  • some of you aren't being audited this year but would like to keep up with CE
  • some of you are working for an office that is encouraging and supporting you to continue with your CE and organizing some team CE
  • some of you are taking advantage of the time off to catch up on CE
  • some of you are experiencing financial stress

...just to name a few situations!

We are here for you and we want to support you as best as possible. Please, if there is anything in particular that you need, reach out and we can create a package that can help you.

I am currently working on a campaign for dental offices/dental hygiene offices to stay connected with your patients and your clients. Please click on here to see the video and register at if you would like more information that will be delivered shortly.

Below you will find a variety of ways that we can help you by offering some FREE events, and resources. We will be creating 'complete bundles' for your learning portfolios to full-day events that have been transformed from being held at rdhu to now being held online!

We are bringing rdhu to your living room. So whatever works below, for your situation, we hope to help out as best as possible.

Please stay safe! My heart is with you and your families.

Kindest regards,


Kathleen's Blog - March 31, 2020
March 31, 2020 at 4:00 AM
by rdhu

We hope all is well with you and your families.

What an unprecedented time we are all facing.

It’s tough to stay positive when so much negativity is going on in the world. But we must have faith in ourselves and in our profession.

We have to know that this too shall pass.

But things will never be the same and that’s for sure.

As they say, the only constant is change.

Do you remember how we practiced back in the early 80’s? (I was dental assisting in those days).

Well if you don’t remember, it was before HIV/AIDS.

Masks and gloves were rarely worn and we didn’t have any of the infection control practices we follow today.

We had to change and adjust to changing needs.

And it all seemed so foreign and so overwhelming.

But now if we look back to those days, we would cringe to think of how we used to practice.

The same will be for us in the future when we look back to pre C-19 days.

We will get used to our new reality. It will become our new norm and the way we used to do things will seem so antiquated.

We will adapt. We will make the changes and life will go on.

What we need to focus on now (besides our families of course) is ensuring that you take time for yourself and how you can stay connected as a professional.

Our livelihood ended abruptly. Our work is a big part of who we are, and what we do! But business doesn’t have to end.

It takes time to adapt. So forgive yourself for the up and down moods that you are currently experiencing.

For me, I have been pretty much self-isolated for the last 6 months, in a way!

When I broke my leg and ankle over the Thanksgiving Weekend, I was bed-bound for 3 months and was still homebound for 1+ month after that.

I was getting excited to go back to our beautiful rdhu office after the 'Pacific Dental Conference' in early March and then boom! I was only at the office for one hour, fell ill and had to head home.

So, I totally understand how tough this is for everyone. But I always have the faith that this too shall pass and look for the positive in every situation.

Stay busy with your learning. Keep growing as a professional. Stay connected with your team and know that this is the time to ‘Nurture your Relationships’ with your clients/patients.

Staying busy, connected and learning will help shift your mindset and keep you focusing on other things.

Just because we aren’t physically able to be with our clients doesn’t mean that all business has to end. We need to nurture these relationships to make sure that they are still there and wanting to come back to see us once we are all back in our practices.

Let that sit for a bit and I look forward to sharing some ideas on how you can nurture those relationships :)

Please see below for some events that are coming up.

Please stay safe. My heart is with you and your families.

Kindest regards,


Kathleen's Blog - March 24, 2020
March 24, 2020 at 4:00 AM
by rdhu

I hope this email finds you well and that you are managing in these unprecedented times.

We know many of our members are keeping busy doing fun family games, taking hikes and keeping busy with online CE. The sun is shining as I am typing this morning, the birds are chirping outside my window and I know today is going to be a great day. I look forward to Day 2 of our Online Quality Assurance Workshop and also to connecting with our rdhu team via Zoom.

I also got my mom, who's 85, on Zoom and now, along with my 3 other sisters, we are doing nightly dance parties after dinner. We chat for a few minutes and then play a song we pre-select and dance. Its definitely helping us feel more connected and less isolated during this quarantine!

I am wondering if any of you have considered what was in last week's On-Track-Tuesday?

Did you reach out to your team to suggest getting online together through Zoom every morning to do a ‘check-in’. Remember, it's not about texting or sending an email. It’s actually getting online to see each other…to ‘check-in’. How is everyone feeling? What is new with the family, new news? If you click here it will take you to Zoom where you can set up a free account and give it a try. Schedule a time every day and send an invite to your team.

Have you started to think about things you can do to prepare you to going back to practice? This is a great thing to do so that you don't feel disconnected right now from your practice and for when you return.

Connecting with your team now and putting some plans in place for your return will create momentum, help keep your mind positive and active, and give hope for the future.

We have a busy week planned here at rdhu.

Last week we held a LIVE online webinar with Gina Bailey, from the ODHA. We have new information to share since then, so we will be holding another one with 'The RDH View' and Gina, this coming Thursday, March 26th at 2pm. We will also be discussing Quality Assurance and provide ideas and resources to help keep you current with your CQI Activities. Click here if you would like to join us!

Bisco is holding another FREE Instrumentation workshop tomorrow night. Please find info below.

Beth Parkes and myself are offering a 3 day 1-hour Live Online Quality Assurance Workshop so we can help those who would like to work on their QA Records. We held our first one yesterday and it went really great! We received such positive feedback, which we really appreciated and we love doing this! We are holding another one next week.

We have received many texts, emails, and Social Media messages from people working on their SMILE portal. Even from members who are submitting in 2023!

2020 matters to those whose numbers end in 5 and 7, 4 and 9 & 3 and 8.

5 and 7 will submit in January, 2021 (for the years 2018, 19 & 20)

4 and 9 will submit in January, 2022 (for the years 2019, 20 & 21)

3 and 8 will submit in January, 2023 (for the years 2020, 21 & 22)

Let’s do what we can now during this time!

Please stay safe. My heart is with you and your families.

Kindest regards,


Kathleen's Blog - March 17, 2020
March 17, 2020 at 4:00 AM
by rdhu

How quickly things have changed since our last On-Track Tuesday!

In the midst of unpredictable and challenging times, there are certain aspects of our lives we can focus on. Family times and sustaining meaningful relationships…things that we often don’t always have enough time for in our busy lives. The balance between our personal and professional lives is always one that commands our ongoing attention.

I wanted to share a few things with you because when you self-isolate, it can feel very lonely and quite frankly, scary. We need to remain close to people. As humans, we are social beings and when we are put in ‘social distancing’ it can make us feel lonely and disconnected. We need to make an extra effort to stay connected during these times.

What we are doing with our rdhu team, and I hope it might be something for you to consider with your team, is we are getting online together through Zoom every morning to do a ‘check-in’. It’s not texting. It’s not an email. It’s actually getting online to see each other…to ‘check-in’. How is everyone feeling? What is new with the family, new news?

Would you consider doing this with your team? Something to think about. What can you do to feel connected and take advantage of these times during our ‘home isolation days’ that will help your practice?

Perhaps now is the time to review your current practice guidelines and protocols to ensure you are current and in compliance. When you return to practice, you can be empowered to institute any changes that you feel are required.

Perhaps you don’t have a Sleep Apnea Screening Protocol in place. Or a system for CAMBRA. Perhaps it is time to update your Oral Cancer Screening Protocol or your Periodontal Disease Management.

Looking ahead to when you are back in the office and having something positive to focus on will help you get through these days. Even if you take an hour or two a day.

So many of us are glued to our phones, Social Media and the News. You need to take time for something positive to help keep you driving forward.

That, plus take at least one or two walks a day. Keep up with your fitness and feed your body with the right fuel. We can help you feed your mind with some good learning and connection.

1. We will be offering a LIVE online series that we will share with you via email shortly:

Cambra, Sleep Apnea Screening Protocol, Periodontal Disease Management and Oral Cancer Screening…

2. This email is going out to our Ontario RDH’s, we are going to go LIVE tomorrow with Gina Bailey from the ODHA to discuss Employment Issues in light of the COVID-19. If you have any questions, please email and we hope to be able to address them as best as possible. We are going LIVE at 2pm and will send an email out tomorrow morning (Wednesday, March 18) with the link regarding this.

3. Beth Parkes and myself will be offering a 3 day 1-hour Live Online Quality Assurance Workshop so we can help those who would like to work on their QA Records. We have received many texts, emails, and Social Media messages from people working on their SMILE portal. Even from members who are submitting in 2023! Please find info below to register.

2020 matters to those whose numbers end in 5 and 7, 4 and 9 & 3 and 8.

Let’s do what we can now during this time.

Please stay safe. My heart is with you and your families.

Kindest regards,


Kathleen's Blog - March 10, 2020
March 10, 2020 at 4:00 AM
by rdhu

Imagine if you were asked to present in front of potentially 300 people.

Not next week or next month, but tomorrow!

Zero warning.

Very little time to plan your words and prepare.

Would you do it?

Well, Beth Parkes, our Educational Director, did!

We are so proud of Beth, who was asked at the last minute to fill in for a speaker at the Pacific Dental Conference in Vancouver, who had to cancel. Beth had every opportunity to say no, but she didn’t. She stepped out of her comfort zone (one of which includes planning and being prepared) and said “yes”!

Speaking at the Pacific Dental Conference is a big deal for a presenter. I know for me it was on my ‘bucket list’ and I am thrilled to have presented four times there last week. It is one of the biggest conferences in Canada, is highly regarded by our profession and typically you have to have been ‘scouted’ to be asked to present there.

So, Beth saying yes was amazing! It was stressful no doubt, the night before as well as the morning of. Having Mellissa with us was so helpful as well as Mellissa was able to help with all the last-minute technical issues, organizing, handouts etc.

It reminds me of how many times we can potentially lose great opportunities by not stepping out of our comfort zone.

Do you step out of your comfort zone? In our comfort zone, there is a sense of familiarity, security and certainty. When we step outside of our comfort zone, we're taking a risk, and opening ourselves up to the possibility of stress and anxiety; we're not quite sure what will happen and how we'll react.

But more times than not, once you take on something that isn’t quite your norm, and you aren’t sure of the outcome, it offers you the opportunity for growth and for change!

Keep an open mind when an opportunity comes your way….you never know where it might take you and what doors you may open…

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road. We have lots of exciting things coming up!

Wishing you a wonderful week ahead!

Kindest regards,


Kathleen's Blog - February 25, 2020
February 25, 2020 at 5:00 AM
by rdhu

I am here busy preparing my presentations for the Pacific Dental Conference that is next week in Vancouver! The two lectures I am presenting on the Thursday I have presented in the past, but yet it is still taking me days to update and prepare! It reminded me to share with you that if you have taken a course at rdhu in the past, it will never be the same course if you 're-take it'.

For instance, Anna Louise Tolan presented 'Essentials for Documentation' last weekend and we had some participants who have taken it in the past and commented:

"I have taken this course in the past and can't believe the new material that was added! A course worth taking." "I feel prepared to add the New AAP Documentation and understand what is required of me."

All of our presenters spend hours and hours creating and updating programs to ensure that you receive the most current evidence-based research. We love doing it and know how much you appreciate it. So thank you!

If you are going to the PDC next week, please let us know! We would love to see you there.

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road. We have lots of exciting things coming up!

Wishing you a wonderful week ahead!

Kindest regards,


Kathleen's Blog - February 4, 2020
February 4, 2020 at 5:00 AM
by rdhu

Thank you to all of you who joined us for the Quality Assurance Weekend Workshop! We had a great group and everyone seems to be on the right path for 2020!

One of the things that came out of this weekend was how much everyone realized we all need a coach! In this case, a Quality Assurance Coach. We can do things so much better when we have that person linked arm-and-arm with us and say, we totally got this!

Coaches help you reach your full potential by helping you to stay focused on what's important. They make you accountable for your actions and save you so much time and unnecessary stress. A good coach increases your self-confidence (I can't tell you the number of people who go through an entire transformation by the time we are done a coaching session! They start out stressed about their portfolio and end up excited about all the things they can add to their profile). And a good coach can help you spot your blind spots, which can lead to greater self-understanding and awareness.

Even coaches need coaches! I have different types of coaches in my corner. I have my marketing/business coach; my presentation/professional coach; my daily habits/routine coach, just to name a few! Life can be complicated. We can get stuck. Having someone who has YOU in their best interest is a great way to succeed!

For this weekend coming up, if you are free on Friday, Linda McLarty, from Germiphene will be presenting on the most updated IPAC Guidelines in the morning and I will be presenting on Quality Assurance in the afternoon. I would love to see you!

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road. We have lots of exciting things coming up!

Wishing you a wonderful week ahead!

Kindest regards,


Kathleen's Blog - January 28, 2020
January 28, 2020 at 5:00 AM
by rdhu

The end of the month is fast approaching! This is a friendly reminder to make sure you have completed your Self-Assessment. We all need to complete the Self-Assessment, even in our Audit year; otherwise, you will be set for next year's audit selection!

We are almost finished reviewing the portfolios for our clients who are submitting this month! So proud of them and all the hard work they have put into their SMILE Portal!

I am presenting a Quality Assurance workshop this weekend! If your registration number ends in 5 or 7, you will be required to submit in January 2021! We strongly encourage you to start the process NOW. We often hear, "Oh I want to wait until I have more hours" or "I want to wait until I get it started" advice to you is this....The time is NOW! Similar to someone wanting to get in shape before they hire a personal trainer or someone who wants to clean their house before the cleaning lady arrives! :) Join me this weekend and be set for a great year ahead! I'm excited!

Wishing you a wonderful week ahead!

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road. We have lots of exciting things coming up!

Kindest regards,


Kathleen's Blog - January 21, 2020
January 21, 2020 at 5:00 AM
by rdhu

Thank you to all of you who were able to join in for our show The RDH View on Saturday! We discussed 'The New Classifications for Periodontal and Peri-implant Diseases and Conditions'. It was a great day and was well received! We've had 2600 people participate on it so far! It is a hot new topic and we share lots of valuable information that you need to know. So if you haven't watched it, you may want to.

We have received tons of emails asking questions about it (ie Is it still available? How do I get the certificate? Will it still be free?). It is still available on rdhu's and an edited version will be uploaded onto the this week. Once it is ready, a detailed email will be sent to everyone. We will also include extra resources and a short quiz to receive a certificate and the best part....yes, it is FREE!

It's so great to do something that you love and when you get to work with people who are simply amazing...Anna Louise Tolan, Kerry Lepicek and Beth Parkes (all The RDH View fellow cast members), I feel truly blessed and so thankful.

We look forward to our next show, which will be held on Friday, April 3 in the evening. Timing to be determined...please stay tuned!

For those of you who do not have Facebook, we can stream it LIVE through YouTube, but we need everyone to go onto our Channel and subscribe. Can you help us and subscribe to our YouTube Channel? We need 1000 subscribers in order to do a LIVE event. We need your help!

Wishing you a wonderful week ahead!

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road. We have lots of exciting things coming up!

Kindest regards,


Kathleen's Blog - January 14, 2020
January 14, 2020 at 5:00 AM
by rdhu

I was speaking with one of my coaching clients last week.

When we first got on the phone together her voice was tight and stressed. But by the time we hung up, she sounded like a different person altogether! By the end of the call she was relaxed, we were laughing and she had a plan.

What was her main stress?

Making change happen in the practice. She felt like she didn’t have a voice and couldn’t get things done. New initiatives were started in the practice and then would gradually die off and wouldn’t sustain.

She was frustrated because she wanted to do a good job and make things better, but she just couldn’t get any momentum going in her office.

This client’s situation isn’t unique. I hear this a lot. There are many of us (dental hygienists) out there working ‘for’ (I like to say ‘with’) an employer, in a busy office where we feel we don’t have a voice and can’t participate in what we hope to strive for, which is the success of the practice. Where we feel the implementation process doesn’t quite get implemented and maintained (#4 of our Learning Portfolio).

After much probing (pardon the pun) and prodding, I think her main frustration here was that she wasn’t sharing her voice and that there was no set plan. There was no one leading the program that they wished to implement. There was no tracking and therefore no follow-up to help keep that program sustained.

My advice to her (and I present this in some of my programs when discussing making change happen) was to go in with a plan, with confidence, a positive attitude and a smile. Attitude and a positive approach would work much better than going in with a complaint and no recommendation of a strategy to fix or change it.

It is always a good idea to have things written down when approaching the DDS or supervisor of the office and show the pros and cons. Show where you are at today, what you would like to implement and why (perhaps having the Guidelines highlighted, or if you have some documentation that shows the evidence-based research, depending on what it is, etc.). Then have a plan written down, with a Leaders Name for the project attached to it, a strategy plan and a calendar/activity tracker to post in your lunch room to record and track your progress. If it isn’t written down, most likely it’s not going to happen. If it is out-of-sight…it is out-of-mind! Set up a meeting date for follow-up to evaluate the situation and make changes as required….sounds like ADPIE to me!

I have attached the rdhu Transformation Worksheet below if you would like to use this as a template to track some changes in your practice.

Now I know that some may be working in a place that just doesn’t suit them and that this strategy isn't going to work for everyone. If you're not happy, keep your feelers out and look for another practice. Don’t settle…don’t conform. Life is too short to be practicing in a place that doesn’t make you feel good. And if you don’t start looking right away, one year turns into the next and before you know it, all this time will have passed and you will be in the same position that you are in now.

Just my thoughts on this topic…

Wishing you a wonderful week ahead!

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road. We have lots of exciting things coming up!

Kindest regards,


Kathleen's Blog - January 8, 2020
January 8, 2020 at 5:00 AM
by rdhu

Happy New Year from us to you! We hope you had a great holiday and are all ready to jump into the next decade with a little spring in your step!

It’s always an exciting time when we can have a fresh start and re-assess our life, both personally and professionally, and plan for this year.

If you are feeling a little ‘stuck’ with what to plan for your Professional Portfolio, we have a great line up of courses and topics to share with you. We can also help guide you to other resources. Please feel free to fill out the Audit Compliance Questionnaire and set up a 15-min call with me so that we can help you have a successful, well-organized year from the get-go! The questionnaire is found below!

I have to say we are super busy helping those who are submitting this month. The nice difference between this January versus last January, is that most of our Coaching Clients signed up with us early in the year. They didn’t leave it until they “felt ready” or until the end of the year. So, I would like to encourage those of you who has a CDHO registration number ending in a 5 or 7, to reach out to us ASAP, so that we can help you have a stress-free year. If you are not submitting next January, we can help you too! :)

Wishing you a wonderful week ahead!

Thank you for reading and for your support. Please find more information below on what is coming up at rdhu and on-the-road.

Kindest regards,