Pacific Dental Conference
February 20, 2024 at 5:00 AM
by Kathleen Bokrossy

The Pacific Dental Conference is fast approaching! Will you be attending this year?

You will find myself, and Beth Parkes, at the Curion booth. If you will be there, please be sure to come by the booth to say Hello! If you have been wanting to try the ergonomic instruments, LM-Dental, this is your chance to try the instruments at the Curion booth!

As you know, with every conference brings GREAT savings as well! So, whether you will be attending the PDC in person or not, you can take advantage of the conference specials!

Save 20% on all ErgoSense Instruments! They come in Sharpen-Free and Stainless Steel! To sharpen or not to sharpen? That is the only question! Also, with every 5 instruments purchased, you will receive a FREE ErgoSense mirror handle. Take care of YOU and invest in YOURSELF!

Beth will also be presenting with Dani Botbyl on the Thursday morning, Anna Louise Tolan, Jo-Anne Jones and Dr. Sanj Mohanta will all be presenting as well! Click here to learn more about their sessions! You will find Kerry Lepicek at the BioGaia booth! If you are looking to learn more about Dental Probiotics, be sure to stop by and see Kerry! I am sure there will be plenty of samples available for you as well!

I just love the PDC! We hope to see you there :)

Thank you for your support and for reading! Please take a look below for upcoming live streaming courses, events, hands-on courses, career postings and our partner specials.

Have a great week!


Kathleen Bokrossy, RDH ~ President

Turning Knowledge into Action: A Guide to Implementing What You've Learned from a Course or Program!
February 13, 2024 at 5:00 AM
by Kathleen Bokrossy

We all know the scenario... You just completed a course, or program, gaining valuable insights and knowledge and leave the program feeling excited and ready to take on the world! However, when you return to practice you are facing reality and the office is running at status quo. You get super busy dealing with the every day busy'ness' of the practice and before you know it, you're back at home, flaked out on the couch, feeling a little defeated. The next day it's the same thing.

So, how can we make change happen in our practice? How can we take our new acquired knowledge and turn it into action?

Here are some things that may help you:

The First Step: Reflect on Your Learning

Before diving into implementation, take some time to reflect on what you've learned. Consider the key concepts, skills, and practical applications. Identify the areas where you feel most confident and those that may require further exploration. This reflection will serve as a foundation for crafting a strategic plan.

Second Step: Set Clear Goals for the Program

Define specific and achievable goals based on what you've learned. Break down larger objectives into smaller, manageable tasks. Establishing clear goals will provide direction and motivation, making it easier to track the progress. Whether it's applying new skills, starting a project, or pursuing further studies, having concrete goals will keep you focused.

Third Step: Create an Actionable Plan

Develop a detailed plan outlining the steps you need to take to achieve your goals. Consider timelines, resources, and potential challenges. Break down the implementation process into smaller tasks, making it easier to tackle one step at a time. A well-thought-out plan will serve as a roadmap, guiding you through the practical application of your newfound knowledge!

Fourth Step: Collect Your Data

Take a look at your current practice and analyze all the things associated with where you are at in your practice. Document the status quo of the practice including the pros and cons with respect to your practice as a team as well as your patients.

Fifth Step: Present your Proposal

Arrange for a meeting with the decision makers of your practice and your team. When proposing a new program or a plan that you wish to implement, be strategic about it. Don't propose it 'on-the-fly' as you are passing someone's office. Set up a meeting, go in prepared and present your material. In this presentation you will also share who will sustain the program and how.

Sixth Step: Apply the Knowledge/Plan Consistently

Consistency is key when implementing a new program. Integrate the new concepts or skills into your daily routine or work processes. The more consistently you apply this new knowledge, the more it becomes ingrained in not only your thinking and behaviour but also your team as a whole. This steady integration will enhance proficiency over time!

Seventh Step: Track your Progress

When applying something new in your practice, track on a daily basis. Look at the day ahead the night before or morning of and also, look at the day behind and track the progress. As an example, perhaps you are implementing lasers into your practice. Take a look at your day ahead and select 2 patients that day who you feel would greatly benefit from being treated with lasers. Add this to your Daily Planner and then at the end of the day, use the Tracking Sheet to check off to confirm that you treated 2 patients that day with lasers. You could even track the production next to the check mark to show the impact it has on your day so that you can share this later with your team.

Eighth Step: Seek Feedback and Adjust

Don't be afraid to seek feedback and adjust when needed. Keep the team informed of how this new program is working. The worst thing to do is not keep the team up to date and leave them wondering what is happening. Track your progress and adjust when needed. Share this with your team. If we don't track, we can't progress. Track so you know if you are successful! Keep a record of your progress, challenges, and achievements. Tracking your journey not only helps you celebrate milestones but also serves as a valuable resource for future reference or showcasing your accomplishments to assist in the transformation.

Implementing what you've learned from a course or program requires deliberate effort and commitment, but the rewards are well worth it. This is where true Transformation will happen! By reflecting on your learning, setting clear goals, creating an actionable plan, applying knowledge consistently, seeking feedback, making adjustments when needed and tracking your progress, you'll transform theoretical knowledge into practical skills and experiences which will ultimately enhance your practice and patient care.

I have added the Daily Planner and Tracking Worksheet below as a Download. Please feel free to use in your practice. If you ever have any questions or would like to brainstorm with me, feel free to contact me :)

Thank you for your support and for reading! Please take a look below for upcoming live streaming courses, events, hands-on courses, career postings and our partner specials.

Have a great week!


Kathleen Bokrossy, RDH ~ President

Daily Planner

Tracking Worksheet

LM-Dental Midnight Sun Key Opinion Leaders 
February 6, 2024 at 5:00 AM
by Kathleen Bokrossy

As many of you know, Beth Parkes and myself were invited to the LM-Dental Instruments Facility in Finland last June, along with 13 other dental professionals from around the world.

It was truly a Dream Come True Experience for me, as I had this on my Bucket List. To visit the LM-Dental Facility in Finland (check box insert here!).

The LM group, who spent their time with us, were amazing people. They were such gentlemen, and the women were so kind. It was amazing from the beginning, right to the end, with respect to how we were greeted, the accommodations, the saunas, the swimming in the Baltic Sea, the serenading, the food, the scenery, the islands we visited and the workshops. To be surrounded by such an insightful group of educators and experienced clinicians was a privilege. We all shared our experiences with each other and I knew once we returned back to Canada, that we would want to share these people with our members.

So, with that said, here I am sharing some of the things that we have planned for you this year with the LM-Dental Key Opinion Leaders Group!

1. The RDH View: If you missed The RDH View on Friday, it was a great show! We had our good friends Cat Edney and Nina Farmer, who are from England, and Lauren Long, who is from Scotland, as our guests. They are all Dental Therapists, which includes Dental Hygiene under this designation. We spent an hour discussing Dental Hygiene and Dental Therapy in the UK. They are all trained, and it is in their Scope of Practice, to not only fill teeth, but also drill teeth. They shared some of their beautiful work with us. Nina specializes in nutrition and had some really great slides to share as well. If you missed it and would like to watch, we would be happy to upload this into your portal for you. If you don't have a portal with us, we would be happy to give you one! Just email and we will set you up. You will also receive a 1-hour Certificate.

2. Dr. Joy Void-Holmes, from the United States: Dr. Joy was in Finland with us and we were so fortunate to spend some one-on-one time with her riding our bikes through Oros Islands and in the workshops. We have invited Dr. Joy to rdhu in Burlington, Ontario for a one-day mini conference! We have 3 sponsors who will be represented that day as well. There are two days to choose from. Saturday, April 6th or Sunday, April 7th. Click here to register. We are keeping this event intimate, and boutique style, so that you can experience the one-on-one time to help elevate your instrumentation skills. It doesn't matter what your skillset is like, we are 100% positive that you will come away with some new, refreshed techniques and treatments, to implement into your practice.

3. The 2024 Dental Hygiene Quarterly LM-Dental KOL (Key Opinion Leaders) Midnight Sun Series: This series is called Midnight Sun because when we were in Finland, we did not have any darkness. That is pretty cool, right? See the pictures below. This is myself, Beth, Cat, Lauren and Nina all sitting on the dock at midnight in Oros Isles, Finland. The other one with just Beth and I was taken at 10pm! We are thrilled to announce that this whole year, we will highlight some of the people we met while in Finland!

  • Cat Edney (from England) on Digital Scanning for Examinations and Communication.
  • Nina Farmer (from England) on Nutrition and Your Patients.
  • Lauren Long (from Scotland) on Digital Opportunities in the Hygiene Op.
  • Dr. Joy Void-Holmes (from the United States) on Instrumentation.
  • India Chance (from the United States) will present on two topics: Medical Emergencies and Abuse Awareness.
  • Ryan Ruter (from the United States) will present on two topics: Managing Anxiety within Ourselves and our Patients and Cultural Humility of LGBTQ patients.
  • Carmen Lonaway (from Germany who is also Canadian) on Implementing a Perio Protocol.
  • and Tatiana Brandt (from Copenhagen), on Oral Health of Chronic Kidney Patients.

This is the group that we have lined up for the Dental Hygiene Quarterly. We hope that you will sign up to be a part of this.

The Dental Hygiene Quarterly is approximately 12 hours per year. This year it will be more, approximately 14 hours. It is part of the membership benefit with the Canadian Dental Hygienist's Association as well, so if you are a member, it will be $169 for this series and if you are not a member, it will be $219 (CAD). We hope you join us with this series. Be sure to either select One Year ONLY or as a SUBSCRIPTION that Automatically Renews. The choice is YOURS! One Year or Subscription.

Thank you and we shall see you on the other side :)

Thank you for your support and for reading! Please take a look below for upcoming live streaming courses, events, hands-on courses, career postings and our partner specials.

Have a great week!


Kathleen Bokrossy, RDH ~ President

The Life of an Instrument
January 31, 2024 at 5:00 AM
by Kathleen Bokrossy

Many of our members reached out after last week's On-Track Tuesday blog letting me know that they liked and appreciated the reminders of how they can get new instruments in their practice. I will keep the Instrumentation Proposal Worksheet, that was included in last week, and add a new instrumentation worksheet to this week as well (see below for downloads).

Many were asking what a reasonable life of an instrument should be. How long should an instrument last?

I get asked this question often and there are many things to consider!

1. How many kits are you working with? If you only have 5 kits per op and are seeing 8 clients/patients a day, you will wear through your instruments faster than if you had 8 kits to get you through the day.

2. How many instruments do you have in each kit? If you only have 2- 3 instruments, you will go through your instruments faster than if you had 5-8 in a kit, as an example.

3. Are you using ultrasonic instrumentation? If you are typically using ultrasonics 80% of the time and using your hand instruments 20% of the time, your instruments will last you longer than if you were solely relying on hand instrumentation.

4. What kind of calculus or deposits are you dealing with? If you have a clientele that presents with moderate to heavy deposits (and is it tenacious?) at every appointment, you are going to go through your instruments a lot faster than if you had a clientele that presents with less. I have worked in practices where a large percentage of our patients presented with moderate to heavy calculus, they were not using power brushes. Versus, I have worked in practices where the majority of our patients were on a power brush and would come in and get their new power brush heads every few months. They definitely presented with less! To me, it all starts here with respect to how long your instruments will or could last. How your patients present at their appointments will affect the longevity of your ultrasonic inserts and hand instruments.

5. Are you following the MIFU for your instruments?

If you are using the Sharpen-Free instruments, you may find that they won't last as long as you are typically used to. This is because many dental hygienists are generally using instruments beyond the life expectancy of the instrument.

Some companies will state on their website that the life of an instrument is 9 months or 1 year.

If you rely more on your ultrasonics, have more kits and more instruments available, and get your clients to present with less, your instruments may last up to 1.5 - 2 years (max). Think about the every day wear and tear of the instruments, the size of the blade, the sharpening and reshaping that is required. 1.5 - 2 years is a reasonable time to consider replacement.

I have been in the instrumentation business for many years and have seen all types of instruments from different brands (the cheaper they are, the faster you will go through them), to poorly sharpened instruments (you know that sickelized curette!)! It is worth purchasing high quality instruments and purchasing enough kits for the day with a good variety of instruments that suits your client's unique needs. Consider keeping a master set so you can compare to your set for sharpening and to recognize when to replace. Finally, be sure that you are sharpening when required. If you share instruments, ensure that you are sharpening with the same technique. If you don't have an instrumentation budget, get one! Now is the time! Start 2024 off right and plan your year accordingly.

Assess your instruments. Look at what you have and what you need. Do your homework and use the worksheets below to determine what you need. Get pricing. With conferences coming up, often companies will honour early bird conference pricing. Get your prices and then present your case to the decision makers, if you need to, to get new instruments. Once you are successful with getting the budget, you won't have to go through this every year. Fortunately, some dental hygienists can purchase instruments when they need them, and that is a beautiful thing!

Curion has a special on now with the LM-Dental instruments. You can take a look and see if this is something you can work with on the worksheets below. Click here for the Sharpen-Free specials and here for the Stainless Steel instruments (DuraGrade Max Steel). They are offering a 20% discount with a free mirror (for every 5 instruments purchased).

I have also included The Decision Tree for Instrument Selection below to help you create kits.

If you would like to join me for Sharpen Your Skills, I go over all of this in-depth. There is an online live streaming version and an in-person version for this course.

I hope this helps :)

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Instrumentation Worksheet

Instrumentation Proposal

Decision Tree Stainless Steel

Decision Tree Sharpen Free

The Future is Looking Bright!
January 23, 2024 at 5:00 AM
by Kathleen Bokrossy

I am presenting tomorrow morning to a group of dental hygiene students from The University of Copenhagen! They have me set up virtually in their auditorium and are expecting up to 140 students! Zoom really helps make the world accessible!

As I was preparing the slides, I decided to call this 'The Future is Looking Bright!' As we are truly at an amazing time in our profession with all the advancements available to help us elevate our client/patient care.

One of the topics that I am covering tomorrow is on what to expect as a new RDH when first starting in a practice. Instruments and the tools available to us are always at the forefront of my mind as I continue to hear from many dental hygienists that they can't get the instruments they want and are working with sub-quality instrumentation. When Beth and I were invited to Finland to visit and participate in workshops at the LM Dental facility last June, we discovered that the quality of instruments and what dental hygienists have available to them is not an isolated problem. This is a problem globally!

So I am sharing, with the students, what they may encounter in their new practices and offering them tips on how to best deal with this. We want these dental hygienists to feel empowered and start their professional career off successfully! Some of you may read this today and be thinking that you too are having some trouble with your instruments and getting not only you what you want, but what you need in your practice!

Here are some tips:

1. Collect your data:

  • Understand Your Specific Needs (What kind of office is it? What are the unique needs of your clients? Streamline your cassettes. Consult with experienced dental hygienists to get insights into the best instruments for your practice)
  • Research and Compare Brands
  • Attend Dental Conferences and Trade Shows
  • Seek Recommendations
  • Budget Considerations (Is there a budget? If not, create one once you collect your data)
  • Explore Group Pricing (I have seen Independent Dental Hygienists do this and I think it is a fabulous idea)
  • Negotiate with Suppliers
  • Take Advantage of Starter Kits or suggested kits with special pricing available)
  • Consider Financing Options
  • Stay informed about industry trends (to assist you with your decision making)

Once you collect your data set up a time for a team meeting and go prepared!

2. Build a Case

3. Create a Proposal (click here for the worksheet that I created)

4. Emphasize Patient/Client Care

5. Present the Options

6. Highlight Professional Development: Emphasize how having the right instruments will contribute to your professional development and proficiency in performing treatment. Explain how staying up-to-date with industry-standard tools is essential for delivering high-quality care.

7. Demonstrate Cost Savings: ·Illustrate how investing in quality instruments can lead to cost savings in the long run, as durable tools may require less frequent replacement and maintenance.

8. Demonstrate the Benefits (for your patient, the clinician and the practice).

9. Educate the Team and the decision makers as to why you need these instruments.

10. If you are considering a new brand of instrument, consider a trial period before investing in all new kits right away. This will ensure it is a good fit for the practice first.

11. Negotiate: Be prepared to negotiate regarding the budget and types of instruments selected.

12. Have confidence in yourself and your decisions!

13. Smile! Don't forget to smile while presenting your case presentation! A smile is a powerful tool!

Wish me luck "in" Copenhagen tomorrow :)

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Enhancing The Patient Experience
January 16, 2024 at 5:00 AM
by Kathleen Bokrossy

Last week I shared a positive experience that happened to me during a call with our new IT company. I related this to a dental experience and wondered if your patients or clients would or could feel the same way as I did! I shared a Patient Experience Worksheet, as a download for you, and had quite a few people reach out asking if I could go deeper with this.

In today's On-Track Tuesday blog, I have included a Patient Experience Assessment Worksheet that can help you start to think of all the things that you can be doing to enhance the experience. Or perhaps you are already doing many great things, and this can serve as an opportunity to look at where there might be some room for improvements. You can start with the assessment to see where you think you are at with many different aspects of the patient experience. If you work with a team, this is a great exercise to go through to see how everyone perceives what your patients are experiencing. Have each team member write down what they think is currently happening in your practice and invite everyone to share their perceptions with the other team members.

The idea is to go through the experience through your patient's eyes. What do you think the experience looks like for them, through their eyes currently? Now, write a second one, but this time, write the story based on what it COULD look like if you were providing the ultimate experience that would leave them feeling wowed and wanting to share it with the world! Please email for the patient experience worksheets.

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Delivering and Receiving the Best Experience
January 9, 2024 at 5:00 AM
by Kathleen Bokrossy

It is late in the day (3:30pm my time) and I haven't had a chance to start my blog. It has been a super busy start to the year and the go-go-go set in right from the get go!

There are some tasks on my list of things that I do not want to do. I handled one of them today and it was an IT issue with our communication software. We are in the middle of switching IT companies at the same time needing to make this update to our communication software with a deadline fast approaching. It has been on my mind, so much so that it would wake me up at night around 2am. Today had to be the day I tackle this. And guess what?! I did. It took a great part of the day but I had the best experience, thanks to the fellow who went above and beyond to help me.

My experience with him today inspired me to write about the things we can do at the dental office that go above and beyond what people would expect. I know I will be finding a place to write a review as this guy was amazing.

After dealing with an IT company that provided sub-service customer care for far too long to myself and my team, being treated with this level of care today was an even bigger treat.

There are so many companies and people offering 'meh' care and service. I refer to this type of service as "pushing the pencil". If you can visualize pushing a pencil, please do, and you will see what I mean. Many people just push what they can do away from them and let others handle it. They try to give the illusion that they are working hard, but don't actually do the things things that really help people.

Too many people push the pencil. They don't go above and beyond what they could be doing to really make an impression.

It is when we go above and beyond what people would normally expect from a dental office that we turn our patients into our raving fans.

By going through the patient experience from the patient's eyes, you can look for ways that will blow them away with the service you provide. They will leave your practice feeling the wow and care and will want to share it with the world. Like me, doing this now, today.

If you would like a worksheet on the Patient Experience to go through with your team, please email We go through this exercise ourselves here at rdhu from time to time as well. It is a great exercise to go through to always look for ways to improve. Going through the patient experience will help get your team aligned and remind everyone of the care and service we all would love to receive and should be providing.

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Embrace the Fresh Start: Cracking Open a New Journal and Planner for the New Year
January 2, 2024 at 5:00 AM
by Kathleen Bokrossy

Happy New Year! I hope you had a wonderful holiday surrounded by loved ones. For me, I had a great holiday season with my kids all home, my mom and sisters, etc. After missing a full family Christmas because of the years of the pandemic and the winter storm last year, this was a long time coming! My heart is full and I am excited to embark on the adventures of 2024!

One of the things that I love to do at the beginning of a New Year is crack open a new journal and goal planner!

The beginning of a new year often brings a sense of renewal, a chance to start fresh, and an opportunity to set new goals and intentions. There's something magical about cracking open a new journal and planner with the pristine pages waiting to be filled, the blank canvas that holds the promise of organizing thoughts, plans, and dreams for the upcoming months. It's the excitement of new beginnings and the potential for both personal and professional growth.

Another thing that I like to do is look ahead to next New Year's Eve. What does this look like? Who am I? What accomplishments have I made? Have I stuck with the healthy habits that I wanted to incorporate? What relationships have made my heart full? Am I happy in my workplace? Who do I want to be in one year's time?

Visualizing one year ahead and then looking back to the year can help you with your plan. How did you get there? What goals did you have to set and achieve? What were the daily habits?

As an example, if it is a financial goal. What is the goal? Visualize and also write it down as if it is already happening. Then assess all the things that you have to do to make that happen. Break it down into quarterly goals, then take it even further and create daily goals.

Is it a health goal? Perhaps there is a hill that you would like to hike. What do you have to do to be able to conquer that hill?

Perhaps you want to be running a successful perio program in your practice. Can you take the lead? What does this look like for your practice? How does this feel to you knowing that the team and client communication and acceptance of treatment have never been better? What do you have to do to get there to make this happen?

If we don't set goals, see, and believe in the future, or live with intention and with purpose, we may find that next year will look like the previous year, and that's no fun! Before we know it we are doing the same thing over and over.

I started diving into goal setting over 10 years ago and it is amazing the things that can happen when you have a plan and you live with intention.

I journaled when I was young and then skipped a bunch of years and am now back at it. It is amazing to look back at all the things I did as a child and young adult. Journaling is something that helps you get to where you want to be. It is also a way to remember loved ones and where they are at, at this particular time. It is a testament of time! There might be days filled with triumphs and achievements, while others may hold challenges and lessons. Yet, through it all, the journal remains a steadfast companion—a record of personal evolution and a testament to resilience and determination.

Tracking is a key part of implementing change. I have printed off a 30-Day Tracker for this month and with that will write down all the key elements that are part of my goals. It is a one page, at-a-glance reminder as to where I am with respect to my goals. Please email for a copy!

Happy journaling, planning, tracking and creating in this New Year! Here's to a great 2024!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Thankful for 2023!
December 19, 2023 at 5:00 AM
by Kathleen Bokrossy

This will be our last On-Track Tuesday blog and email for 2023! rdhu will be closed as of Saturday, December 23rd and will re-open on Tuesday, January 2nd.

I wanted to take this time to thank you for being a part of rdhu!

We have had an incredible year and have so much to be thankful for. We are thankful to you, a valued member of our community, for allowing us to be on this professional journey with you. We are thankful for our corporate partners, who help us in our profession by continuing to evolve and innovate so that we can provide best practice to our patients and clients.

It truly is a remarkable time to be in our profession.

We appreciate your support and look forward to next year! There are many exciting things in the making for 2024 that we know will Transform the Dental Hygiene Experience for you, your practice and your client/patient.

Wishing you and your family all the best over the Holiday Season!

Merry Christmas, Happy Holidays and Happy New Year!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

December Reflection
December 12, 2023 at 5:00 AM
by Kathleen Bokrossy

December is such an exciting month! Not only is it a time where we unwind, relax and spend time with our loved ones; but also, a time to reflect on the past year and plan for the next.

Reflection serves as a powerful tool for both personal and professional growth. Looking back at the past year, did you set goals for yourself? If you didn't, what goals can you set for next year to help with your growth? If you did set goals, have you achieved these goals or have you forgotten some of them and need to modify? Perhaps you are going to carry them into 2024?

Wherever you are with your goal setting and your professional and personal development, we hope you take this time to relax and reflect and plan for 2024.

To help you with your planning, I have created a worksheet for you that you can print to help create your professional goals. Please email for the worksheet.

We have LOTS coming up in January to help you kick start the year! Please take a look below.

If you would like some help with your QA records, I am presenting an online QA Workshop in January. I hope you will join me. Let's start 2024 off with success!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

The rdh View with Dr. Sanjukta Mohanta
November 28, 2023 at 5:00 AM
by Kathleen Bokrossy

This Friday, December 1st, at 12pm EST we have our popular 1-hour CE show The RDH View with Dr. Sanjukta Mohanta!

Dr. Sanj has been presenting with rdhu for a few years now, so many of you may already know how wonderful she is. She has also presented in Saskatchewan and BC this year, so you may have had the opportunity to see her there.

Sanj's recent Editorial in Oral Hygiene demonstrates a glimpse of the kind of authentic person she is. Click here to read it!

Our topic with Dr. Sanj this Friday is on:

Smiles for Change: Exploring Volunteering Opportunities for Dental Professionals

Sanj is passionate about giving back. She was practicing dentistry and just going through the motions. She wasn't enjoying her profession and essentially her life until she reframed her thoughts and started doing what gave her passion.

We hope you will join us to hear more about Dr. Sanj's story and discover some volunteering possibilities that just may change your life and perspective! Click here to view the recorded episode!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

rdhu's Transformational Conference - Thank You!
November 21, 2023 at 5:00 AM
by Kathleen Bokrossy

Thank you to those of you who joined us for our rdhu Transformational Conference this past Friday.

The feedback was amazing! Everyone enjoyed the learning and transformational takeaways that they can implement into their practice right away.

Thank you to our presenters and friends, Christine Crawford, Jo-Anne Jones and Dani Botbyl, for sharing your expertise with us.

Thank you to our friends at Dentsply Sirona who offered their beautiful state-of-the-art facility to host our event at the Dentsply Sirona Academy.

And to our friends at Crest & Oral B, thank you for your support as well. We appreciate you and our members appreciate all that you do for our profession! Everyone left with the newest version of Compass, a professional development program designed by Crest & Oral B in partnership with rdhu.

Without our corporate partners, these types of events just wouldn't be possible.

And a big thank you to the rdhu team, Beth, Pearl and Mary Tess, for helping make this day happen!

We love our live streaming courses but when we get the opportunity to be in person, to give a hug, have a chat and immerse ourselves in the learning, it doesn't get any better than that!

So thank you!! We can't wait for next year's conference!

Tell me and I will forget...

Show me and I may remember...

Include me and I will learn and truly understand...

That is "The rdhu Way" and our motto, and one that we can really dive into during our in-person courses and events.

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Self-Initiation Update for Dental Hygienist
November 14, 2023 at 5:00 AM
by Kathleen Bokrossy

We received exciting news recently regarding Self-Initiation in Ontario. We no longer are required to go through a Self-Initiation process to work independently. The College of Dental Hygienists of Ontario has rescinded the Standard for Self-Initiation. It is different for every province when it comes to working independently; however this news is exciting for all dental hygienists as it moves our profession in a positive direction.

The timing could not have been better for this new app to be launched for those wishing to explore Independent Practice.

Collab Dentistry has been launched in Ontario and will be launching in other provinces in the near future. So the more dental hygienists and offices downloading the app, the faster they will be able to launch in other provinces.

The Collab Dentistry concept is similar to the Airbnb app as it connects dental hygienists looking to rent an available operatory, and connecting available operatories with dental hygienists!

You now have the opportunity to start your own business, rent out an operatory from a dental practice or independent dental hygiene clinic and treat your own clients on your schedule (depending on where you are practicing), without the investment that goes along with a brick and mortar type of business!

Our friends at Collab Dentistry will help you every step of the way.

For our Ontario RDH's, visit Collab Dentistry today, download the app and book your op! You could be practicing independently starting in 2024!

Do you have an available op in your practice? Visit Collab Dentistry, download the app, add it to your desktop and rent out your operatory! This could be the win-win you have been looking for!

For some of the other provinces, where you can work independently, or where you have an op available, we encourage you to download the app to help get this opportunity available in your province!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

One Laser Per Op!
November 7, 2023 at 5:00 AM
by Kathleen Bokrossy

Do you have a Soft-Tissue Diode Laser in your practice but are not utilizing it?

At rdhu, we believe in One Laser Per Op. This is the key to implementing a successful laser program into your practice. If you have to share one laser between multiple dental hygienists, chances are you aren't running a successful laser program in your practice.

Here is the thing. If you have one laser in your practice that no one is using, first things first, get one dental hygienist trained/certified on using the Soft-Tissue Diode Laser. Then go back to your practice, dust off that laser, calibrate it and set it up in that dental hygienist's op. Get the laser program running successfully and then add another laser to the next op.

Sharing a laser is like sharing an ultrasonic unit. It just doesn't work and can't happen. Utilizing the diode laser to its fullest extent would mean that you use it so much so, that you can't bare to have it leave your op!

If you don't have a laser in your practice and have never been trained, I encourage you to add this skillset and this essential technology to your armamentarium. Join us at rdhu and take part in both the lecture and didactical training that is required in order to implement lasers into our practice. We also cover what the ROI (Return on Investment) is for the laser, and have recently added a template that we will send you back to your practice with to help you prepare a case presentation on why you would think it is important to get a laser in your practice.

We currently offer laser training in British Columbia, Alberta and Ontario. Click here to see upcoming training dates!

In Ontario, we offer a laser training course every month at rdhu. These fill up quickly. We also offer a special customized day for your team at rdhu (or in your practice), where it is just your hygiene team or the entire team may attend as well. When the dental hygienists are going through the didactical training, the other members of the team are reviewing the marketing and planning strategies.

When practices are hiring new talent and have a diode laser, many assume that all dental hygienists can utilize the laser and are disappointed and in a panic looking for training ASAP. While others are aware of this and will only hire dental hygienists who have gone through the training or certification.

Add this skillset and training to your arsenal. Go back and utilize the technology that is in your practice, or feel prepared and confident to go back to your office with all the reasons why you are excited to offer lasers into your practice. You got this!

Depending on the guidelines of the province/state you are practicing in, here are some of the reasons why you should implement lasers into your practice:

1. Stand out from the crowd (as a dental hygienist). This is a great tool to add to your CV or resume.

2. Stand out from the crowd (as a dental practice). People talk and share experiences.

3. Provide exceptional, leading edge technology for your patients.

4. Elevate your Non-Surgical Periodontal Program.

5. Help those who suffer from painful herpetic lesions and potentially prevent them from returning.

6. Desensitize and expedite the healing of apthous ulcers.

7. Add lasers to your whitening program.

8. Disinfect an area prior to debridement to help reduce aerosols and the occurrence of bacteremia.

9. Target pathogenic bacteria with a minimally invasive approach.

10. Help reduce sensitivity prior to debridement enhancing patient comfort.

The Soft-Tissue Diode Laser is a tool that once you implement, you will be reaching for it several times all day.


Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

30-Day Challenge
October 31, 2023 at 4:00 AM
by Kathleen Bokrossy

I started a couple of 30-day challenges last week to help me stay focused, get organized and reach some of my goals that I have for myself for 2023.

I have had a busy 8 months, and a few things have gotten away from me, so I thought let's implement some of the things that I need to get done and track my progress so I don't forget my path and to help remind me of what I need to focus on. If you are anything like me, if it isn't in front of me as a reminder, I will forget to do it and will slip back into my routine.

So, my two 30-Day Challenges are:

1 - Do weight training every day. I have been really good at making sure I am walking every day, moving as much as possible and eating healthy. What I need to incorporate is weight training.

2 - Organize my home. Organize a drawer, a cabinet or a rack from a closet every day, as I have been in my new home for 3 years now and it is time to de-clutter, get donations ready and get re-organized!

30-Day Challenges are great, even if it is you doing it on your own and not through an organized challenge; that said, it can be a good idea to share with loved ones what you are up to, for support and encouragement, if you need it.

If you are looking for some change, or feeling in a rut or perhaps just not making progress toward a goal, a 30-day challenge just might be the thing for you.

Whether it is a fitness challenge, an organizational challenge, creative challenge or a habit-building challenge, committing to a 30-day period of focused effort can be a game changer! A 30-day challenge can lead to personal growth, self-discovery and overall achievement for accomplishing a goal.

Build New Habits: One of the most compelling reasons to take on a 30-day challenge is the opportunity to build new habits! There are many theories on how long it takes to establish a new habit, but typically "they" say it takes about 21 to 30 days. By committing to a challenge for 30 days, gives you the time and structure needed to creative positive and hopefully lasting changes in your life!

Boost Self-Discipline: Self-discipline is key when trying to create new habits. By sticking with a 30-day commitment with yourself you are essentially telling yourself that you are doing something and sticking to it no matter what! I think this is the foundation to creating your non-negotiables. This 30-day self-discipline challenge can help you accomplish bigger and more challenging goals. It also helps you break down a big goal to smaller focused goals that may be easier to accomplish.

Break the Comfort Zone: We often get stuck in doing the same old same old and unless we have a plan, do it, and track it, we may find ourselves never really growing or trying something new and can easily maintain the status quo.

Create a Sense of Achievement: Let's face it! It feels really good when you commit to something and see positive change. It is incredibly rewarding. Sticking to something, like a 30-day challenge, can boost your confidence and self-esteem. These small wins serve as building blocks for tackling larger goals and can be the foundation for your bigger goals.

In a world and a profession where we are go-go-go, it is good to step back, breathe and plan something that perhaps has been in the back of your mind to do, or a fear that you want to overcome, or a new skill to learn, or something creative you would like to try, or simply to get organized. The 30-day challenge is something that can help you break free from the day-to-day.

If you would like the 30-Day Challenge Worksheet to print and use please email us at I have two of these printed at this time and have been making sure that each day I have a check-box marked off for the day. It is very motivating and I hope you find it helpful.

Looking for some Professional Development goals for 2023? Please visit and see how you can finish the year strong.

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Yearly Goal Planner
October 24, 2023 at 4:00 AM
by Kathleen Bokrossy

It was so nice to see many of our members, meet up with old friends and make new ones at TODS in Kelowna last week! Beth and I arrived back home on Sunday after a very energizing week away. It felt really good for the soul to be amongst a fabulous group of dental professionals! Thank you to everyone who attended our sessions.

When I look back at this year, I cannot believe that we only have one week left of October! 2023 is almost over! There is still so much to do! Have you met your goals for 2023?

We have many great events and programs coming up before the end of the year, and are already receiving registrations for next year's hands-on programs.

If we can help you achieve your professional goals in any way, please let us know! In the meantime, email for a copy of our Yearly Planner for you to download, print and work on achieving those goals!

The complete calendar is also available by clicking here so you can take a look at all that is happening in this academic year.

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Fall Conferences
October 17, 2023 at 4:00 AM
by Kathleen Bokrossy

We are on our way to Kelowna today to take part in the TODS conference! We hope to see many of you there. Between Beth and I, we have 3 lectures and one workshop (repeated twice). I am presenting 'Sleep Apnea: A Not So Silent Killer! What dental hygienists need to know to help save lives' and 'Energy Management for the Dental Hygienist'. Beth is presenting 'Furcations, Concavities, Projections, Oh My!' We are both presenting a hands-on sharpening and instrumentation workshop as well. It will be a busy week but one we have been so looking forward to for some time. If you are from the area and haven't registered, please be sure to register and join us!

Our Transformation Conference is only one month away and we hope many of you can join us. We are at 50% capacity at this time, so please be sure to register ASAP to avoid disappointment. Dentsply Sirona is bringing Dr. Polly Huang up from the States to present with us. Dr. Polly was a dental hygienist and is now a periodontist. The amazing international presenter Jo-Anne Jones, will be with us. Christine Crawford, who many of you know and love from her courses with rdhu, will be presenting on Radiography. Finally, the one and only, Dani Botbyl, who has recently retired from Dentsply Sirona but who is not quite ready to hang up her inserts, will be presenting as well. Beth and I will be the hosts and are excited for this day. Crest & Oral B are co-sponsoring this event, which in addition to Dentsply Sirona's support, has helped us offer this day to you for $149!

If you are ready for a transformational experience, or feeling a little bored or stuck, we encourage you to join us at TODS or rdhu's Transformational Conference and plan to get re-energized!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Energy Boosters! What Gives You Energy?
October 10, 2023 at 4:00 AM
by Kathleen Bokrossy

For the last couple of On-Track Tuesday blogs, we discussed energy drainers. Over the last several years, I started taking note of what (or who) drains my energy and what (or who) gives me energy. These are called Energy Drainers and Energy Boosters. If you missed the last couple of On-Track Tuesday emails, be sure to look back and use the worksheet to help you identify the things that leave you feeling drained and have you think of some strategies on helping you cope with such drainers. Do things (or people) really need to be part of your life? Or, if it is something tangible, can it be corrected (ie. Replacing dull instruments with new)?

This week, we will take a look at our Energy Boosters! What gives you energy?

These are things that give you a sense of accomplishment, boost your energy, and help you not only work towards your goals; but also, just help make your day feel fulfilled.

Some of the energy boosters could be:

~ working out and/or stretching in the morning

~ not looking at your phone (that would be an energy drainer that perhaps you have since turned into a positive habit and replaced with a good stretch session)

~ starting your day with a glass of water (before having that cup of coffee)

~ cleaning out a closet or drawer (keeping your house neat and organized)

~ using essential oils

~ watching a great movie that you love or listening to your favourite era of music

~ taking a hike with your family

~ implementing meditation

~ spending time with a mentor

~ developing a hobby (scrapbooking, playing the piano)

These are some examples of what could possibly work for you as energy boosters.

Often times, we know that these things will help us feel good about ourselves but are put on the back burner as we tend to be caring for others and live busy lives.

We need to live with intention and plan our days, otherwise, our days will be planned for us.

Create the list of the things using the worksheet below and think about ways that you can get more energy boosters in your life!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Energy Drainers Continued
October 3, 2023 at 4:00 AM
by Kathleen Bokrossy

I wanted to continue on the theme of last week's On-Track Tuesday where we looked at our Energy Drainers.

An Energy Drainer comes in all forms and it is good to identify what drains you, recognize the signs (ie. a tight throat) and then look for ways to be able to either remove yourself from a situation or address and fix what is draining you. Like I mentioned last week, it could even be the tools in your hands that drain you!

Some people bring unexpected lightness and comfort to your life. They crackle with energy, practically electrify you with their presence (These are a part of your Energy Boosting list that we will take a look at next week). And then there are those who leave you feeling stressed out and drained. After you spend time with them you just feel exhausted. We come across these types of people from time to time and hopefully when you are in their presence, you won't be with them for too long.

Some examples are those who feel the world is against them. They may be looking for us to acknowledge how hard it is for them. There is the "charmer" who talks alot and likes to be the centre of attention. Some people may look to others to blame. We have those who will always "one-up" us, where no matter what story you are sharing, it has happened to them and in a much worse way. We have the bossy ones, who need to control everyone's actions. Oh, I could go on!

These are just a few of the energy drainers that we may come across in our everyday life including our workplace, whether it be a patient or a co-worker!

The important thing is to recognize these "energy vampires" and look for ways to deal with them. Many times, it is on us and how we react to these types of people. If we try to not let them ruffle our feathers so much, perhaps less energy will be drained.

Here are a few things that may help when you are near an energy vampire:

- When you have a difficult patient, it does wonders when you are extra nice to them! You never know what is going on with them and you may just lift their spirit and help them get through their day!

- Walk away. No matter which type of energy drainer you're dealing with, you are allowed to walk away. Many of us find this really hard to do. We are afraid of being thought of as impolite and we don't want to offend people or bring attention to ourselves.

- The moment you feel zapped or stressed out, remember to take a breath. Breathing is so powerful and a wonderful way to centre yourself. There are different breathing techniques that you can use that will relax you quickly. Just follow the breath and tell yourself that you know what's happening and you can deal with it.

- Use your energy! You can imagine an energy shield around you and create a buffer. or picture an image that makes you happy and put yourself there, even if only for a few moments.

- Set boundaries. I often hear of dental hygienists feeling like they are being taken advantage of. Identify the situation and set the boundary that you will no longer do XYZ. As an example, the time you require for certain treatments, or working through lunch, etc. You can be vocal and set the boundaries that work for you.

- Step Back. Often when we step back and take a look at what type of people are aggravating us, often it is a trait that we may not like in ourselves. It could be something about you that you haven't quite worked out in yourself. It is interesting when you do look at this from a different lense how you can see those who bother you, perhaps have a similar trait as you.

Feel free to email for the worksheet to identify your energy drainers. Next week we will look at what boosts our energy and ways we get more of it!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Identifying Your Energy Drainers
September 26, 2023 at 4:00 AM
by Kathleen Bokrossy

I am preparing my 'Energy Management for the Dental Hygienist' presentation that I will be presenting at TODS this year, on Friday, October 20th.

A part of this program is helping dental hygienists identify their energy drainers.

Identifying our energy drainers is a critical aspect of maintaining our overall well-being and productivity. These energy drainers can manifest in various forms, such as negative relationships, stressful environments, or unproductive habits. Recognizing them allows us to take proactive steps to mitigate their impact on our lives. When we pinpoint the sources of our exhaustion or frustration, we gain the power to make necessary changes, set boundaries, and allocate our time and resources more wisely. This self-awareness empowers us to prioritize activities and relationships that genuinely nourish our physical and emotional energy, ultimately leading to increased resilience, improved mental health, and a higher quality of life. In essence, identifying energy drainers is akin to decluttering our lives, enabling us to channel our energy into pursuits that align with our values and aspirations.

I have created an 'Energy Drainers Worksheet. Please email if you would like a copy. The idea is to write down the things that make you feel drained and come up with a plan on how you can deal with them.

Energy drainers can be the tools in your op. Perhaps it is your worn-out hand instruments or ultrasonic inserts, an old chair or your gloves being too small. It could be the environment in which you practice. Finding your energy drainers and making necessary changes can be life/practice changing!

Thank you for your support and for reading!

Have a great week!


What's Important Now?
September 19, 2023 at 4:00 AM
by Kathleen Bokrossy

We are all living in a time of busyness with so much going on in every different direction that it can feel overwhelming at times.

Many years ago I heard of a concept called W.I.N. It is a simple but powerful acronym for What's Important Now and was developed by a famous Notre Dame Football coach Lou Holtz. Holtz instructed his players to ask themselves this question "What’s Important Now?" at least 35 times a day. He wanted them to think about it when they woke up, while they were in class, study hall, the weight room, the practice field, standing on the sidelines during a game and while on the playing field at a game. Holtz wanted his players to be able to learn to focus on what mattered the most at any given time.

Since discovering this concept I have made it a part of my every day. It helps me to be present and focus on what is important at that particular time.

If you are feeling overwhelmed, or you feel you aren't being present while at work and thinking about all the things to do and all the people you have to take care of at home, or vice versa, at home and thinking about all the things you have to do and should do for work, try this concept. It was a game changer for me.

Thank you for your support and for reading!

Have a great week!


8 Simple Secrets to Being Indispensable in the Dental Practice
September 12, 2023 at 4:00 AM
by Kathleen Bokrossy

I just completed a 4-Part Series in the Oral Hygiene Journal with the Oral Health Group.

The series is called 8 Simple Secrets to Being Indispensable in the Dental Practice.

Everyone wants to feel indispensable; although we realize that no one really is indispensable, it is important for us to have this mindset to flourish in our workplace. There are even books available on this topic as this is something that many strive for.

I speak and engage with dental hygienists every day and often hear the pain that many are feeling in their dental practice. They don’t feel noticed. They have no voice or input. They are not engaged and are stuck on the hamster wheel. A program may get started in the practice, but it never gets fully implemented or it doesn’t sustain.

I am excited to share strategies on how you can stand out as a dental hygienist. How you can have your voice heard and be an innovator, a planner, and an implementer!

Strategies that will not only have your patients/clients looking to you, wanting to see you, and respecting you; but also, your team members as well. Strategies that will help you succeed and essentially be in a position in your office that fulfills you.

Being indispensable in the workplace is attainable! I am sharing the links to the articles below.

Being “Indispensable in the Dental Practice” is something we can all strive for to give us purpose and to feel noticed and valued. From having a Positive Mindset (Secret #1) to being a Leader (Secret #2), to Specializing (Secret #3), to being a Life-long Learner (Secret #4), to Sharing Your Knowledge (Secret #5), to Mastering the Art of Selling (Secret #6), to Being Innovative (Secret #7) to Being an Implementer (Secret #8), these are all things in our reach! What can you do in your practice to be “Indispensable in the Dental Practice?”

Part 1

Part 2

Part 3

Part 4

Click here to subscribe to Oral Hygiene Journal. If you have an article that you would like to publish, please contact me. I am on their Editorial Committee for the Oral Hygiene publication and would love to hear from you!

Thank you for your support and for reading!

Have a great week!


In-Person Learning at rdhu!
September 5, 2023 at 4:00 AM
by Kathleen Bokrossy

Although we love online learning, nothing is more impactful than in-person programs at our beautiful facility!

Come and immerse yourself in a day or a weekend of learning new skills and networking with like-minded dental hygienists. Look at things a little differently and open your mind to new possibilities.

When we created rdhu almost 15 years ago, a major part of the offering was to bring dental hygienists together to share and learn from one another, in-person, in a small group setting. Our presenters are highly skilled and trained and we are confident that you will take away some gems that will really be life and practice changing.

rdhu is a safe space with no judgement. No matter what your skill level is, we can assure you, rdhu is for you.

In-person hands-on training is essential to grow as a dental professional.

For many years, when I owned my own dental instrument company, I would present at conferences and dental practices and would always hear how much dental hygienists appreciated the hands-on experience. We only know what we know and without a mentor, or a course that is offered beyond our dental hygiene school, we really are stagnating ourselves and robbing ourselves of an amazing opportunity for change and transformation. Not only for your patients and your practice but for ourselves as well.

To experience perhaps an easier way, or more effective and efficient way, or to look at something a little differently can be an ah-ha moment and often a life saving moment for our patients as well.

If you haven't attended hands-on training at rdhu, I hope this inspires you to Think Outside the Tray and expand your skillset. I often see in the Facebook groups, that some only look for the "free" CE online. That isn't what being a professional is about. We encourage you to invest in yourself!

Lifelong learning is about actively seeking knowledge, skills, and experiences. It is a pursuit of learning far beyond our formal education or checking off the boxes for our Quality Assurance requirements.

From Myofunctional Therapy, to Oral Cancer Screening, Instrumentation and Orthodontics for the dental hygienists, we have dental hygienists coming from different provinces based on their Scope of Practice. Click here to access the hands-on courses that are coming up!

I encourage you to participate in a hands-on training program and leave rdhu with new found confidence all the while enhancing your practice!

Thank you for your support and for reading!

Have a great week!


What's Coming Up in the Fall?
August 15, 2023 at 4:00 AM
by Kathleen Bokrossy

This is a busy time of year for us at rdhu as we prepare for our upcoming Academic Year ~ September 2023 - June 2024!

We are excited for all things rdhu (ie The Dental Hygiene Quarterly Summer Special in partnership with The CDHA, our first time ever, All Access Virtual Pass, and our upcoming hands-on courses. We are holding a mini conference at Dentsply Sirona on Friday, November 17th with Key Note speakers Dr. Polly Huang and Christine Crawford and some pretty amazing Power Hours in the afternoon with the fabulous Jo-Anne Jones and Dani Botbyl joining in! So please Save the Date!

We are thrilled to have all of our rdhu presenters taking part, in full-swing and energy, recording over the summer and also, preparing their upcoming presentations to deliver engaging, evidence-based research to help you stay current and implement positive change into your dental hygiene practice.

Not only are we preparing for rdhu over the summer but also our presenters are preparing for other upcoming events outside of rdhu!

Here is what is coming up outside of rdhu...


Beth Parkes and Dani Botbyl in Edmonton, Alberta at the Northwest Dental Exposition and Beth at the Saskatchewan Oral Health Conference.


The ODHA Special Event featuring Kerry Lepicek.

Spectrum Day in Toronto, featuring many rdhu presenters. Joe Siegfried, Liisa Moore, Kerry Lepicek, Beth Ryerse, Anna Louise Tolan and our good friend, Jennifer Turner, who will be presenting on the Business of Dental Hygiene.

Both Beth Parkes and myself will be presenting at TODS in Kelowna, BC this year. 3 lectures between the 2 of us and 2 hands-on instrumentation workshops that we will be presenting together.

It sure is so great to be able to travel again to conferences and meet up with many of our dental friends!

Thank you for all that you do! Delivering exceptional care to the public and staying current in this ever-growing and changing field! Growth = Happiness!

If you have any questions, please feel free to reach out!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

Annual Summer Retreat
August 29, 2023 at 4:00 AM
by Kathleen Bokrossy

Our Summer Specials are coming to a close this week! Thank you to all of you who registered for the Dental Hygiene Quarterly Buy 1 Year Get 1 Year FREE ($149 for CDHA members) and/or the All Access Virtual Pass to all rdhu Live Streaming Courses for the 2023-2024 Academic Year!

Our team had our annual summer off-site meeting/retreat last week where we spent a few days reviewing last year, celebrating our wins, looking at things that do not serve us so we can make a change this next academic year, and planning an exciting year ahead!

I surprised the team with organizing a paddle board yoga session! It was good fun, team building and my body felt it for 5 days! :) I also had posted 8 X 10 pics of each team member on the wall and throughout the few days, encouraged each other to write a word or two about that team member on a post-it note to stick to the pics. This was also a nice way to recognize each others unique abilities.

Do you meet annually for an off-site retreat with your team? It is good to do on so many levels. It is good to connect on a personal note, to recharge, to be somewhere outside of the office and to block off this time to work ON the business, rather than IN the business.

We are excited about the rdhu All Access Virtual Pass as we have a nice group of dental hygienists who will take part and take as many courses as they like. We are also very thankful for all our presenters who are a part of this! This pass will give you access to ALL Live Streaming courses for one price. Some offices have purchased a pass for each dental hygienist from their practice and will strategize following the sessions to discuss how they can implement their new knowledge into their practice to really make transformation happen! At the end of the day, we don't offer courses through rdhu so that it can be a Check-Box "got my CE hours" experience! We are about the "wow" and the "ah-hah" moments, where we can really make an impact on transformation in the dental practice.

We have our conference in November coming up at the Dentsply Sirona Academy, which will be super amazing and lots of hands-on in person courses scheduled as well.

I know this week will be a busy one with the specials wrapping up, as we have many calls, emails and contact forms from the website coming in! We appreciate your patience with us and will get back to you with your inquiries ASAP. If you are from a practice and would like special pricing and a unique registration to sign up more than one person, please email us at and either Pearl or Mary Tess will get back to you!

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President

All Access Pass and Summer Special FAQs
August 8, 2023 at 4:00 AM
by Kathleen Bokrossy

Our Summer Specials are well underway, and we are so appreciative of all of you who have registered for either the All Access Virtual Pass and/or the Dental Hygiene Quarterly buy 1 Year and get 1 Year for FREE!

There have been a few questions about the All Access Pass that I would like to address, in case some of you have the same questions...

All Access Virtual Pass

1. Question: When I purchase the All Access Pass, do I really have access to ALL Live Streaming courses?

Answer: Why, yes you do! When you purchase the All Access Pass, you will have access to ALL of rdhu's live streaming courses. Once you register, you will receive an email with all the links for the next 3 months. You just need to choose which ones you would like to register for with no further payment required! We will send one email a month with all the links to register.

2. Question: So, it is ONE payment for ALL Live Streaming Courses?

Answer: That is correct! A one-time payment is made BEFORE August 31 and you will have access to any and all of rdhu's Live Streaming Courses. We do have a number where we will have to cut off registration, so depending on the number of registration capacity we can accept or August 31, whichever comes first!

3. Question: If I can't make it to the live streaming courses, can I watch the recording?

Answer: Why, yes you can! Just email to request the recording of the course you would like and you will have access to it for 30 days!

4. Question: How will I access the recording and get my certificates?

Answer: You will have your very own personal rdhu portal that will host all of your requested courses as well as access to the post-tests and certificates! We are the Easy Button for your QA and career advancement needs! Your portal will be yours for many years so no need to worry about losing your certificates.

5. Question: I heard that there are some bonus webinars, can you tell me a bit more about them?

Answer: For sure! We have included some additional webinars that will help ignite a positive mindset, your personal wellness and share some leadership strategies with you! These webinar links will come separate from the course selection!

6. Question: I am not great on the computer, will this program be okay for me?

Answer: 100%! We have been in this business for a very long time, helping dental hygienists access resources, helping them with their QA requirements to submit to their regulatory bodies and know and understand the struggles many have with technology! Everything we offer is easy to access and for those who require additional assistance, we have an amazing team who work behind-the-scenes to help our members! We got you!

7. Question: Money is a little tight, do you offer a payment plan?

Answer: Yes, we do! We have a 2 and 3 month payment plan set-up to help you! All of this information will be found here: All Access Virtual Pass All you need to do is email and we can share the details and set you up with a payment plan.

8. Question: My office is interested in signing up our entire Hygiene Department! Do you offer special pricing?

Answer: Yes, we do! We have had a few offices sign up their entire team. We love this so much because it shows such a synergetic team that will share their knowledge, implement and make change happen. Please email to let us know how many dental hygienists your practice would like to register and we will create a customized link for you!

9. Question: Can I share my pass with my colleagues?

Answer: No, you cannot. This is one pass per dental hygienist. Each portal is set up for you with your post-tests, certificates etc. Please email us with your request and we can make it happen.

If you have any other questions, please feel free to reach out!

Thank you for your support and for reading! Please take a look below for upcoming courses, career postings and our partner specials.

Thank you for reading! Please take a look below for upcoming courses, career postings and our partner specials.

Have a great week!


Living August with Intention
August 1, 2023 at 4:00 AM
by Kathleen Bokrossy

Happy August! Can you believe August is here? I don't know where this year has gone! I am living with intention, enjoying every day and it is still whipping by.

August is a great time for reflection as far as your personal and professional growth are concerned. It is a time that is quiet on the home front and for many, a time for summer holidays.

Before you know it, we will be "hitting the pavement" and back to the hustle and bustle of every day life with school and activities for many families.

August is the time to reflect and evaluate your accomplishments for the year thus far.

Are you on-track for your goals? Are you feeling satisfied with your professional growth? Have you participated in learning activities that will enhance your career, your practice and client/patient care? Or are you feeling behind? Are you feeling perhaps a little stagnant and looking forward to learning something new?

Grab a pen and your journal! If you have your goals written down, take a look at them. Do you have to revise, remove or reignite what you have written down?

I know for me, I have been focusing on my health this summer and am on target. After my accident a few years ago and then again breaking my other ankle last year, I hadn't been feeling like myself. Now with lots of swimming and focusing on my overall health, I am feeling more like my old self :) I still have some work to do but as I sat this morning journaling, it reminded me that we only have a little bit left of this year and I am feeling motivated to not only reach my personal goals but my professional ones as well.

We have some pretty amazing career enrichment programs scheduled for the Fall both Live Online and In-Person. And don’t forget, the All Access Virtual Pass is available until August 31st, if you are thinking of participating in more than 2 courses, it will be worth it!

I hope you feel inspired to take this month and plan the last quarter and a bit of the year to make this your Best Year Yet!

Thank you for reading! Please take a look below for upcoming courses, career postings and our partner specials.

Have a great week!


Orthodontics and rdhu!
July 25, 2023 at 4:00 AM
by Kathleen Bokrossy

I had a great Zoom meeting this morning with Liisa Moore, who is an Orthodontic Dental Hygienist, a QA Coach with us and our Ortho Trainer.

I wanted to share a bit of her story, our meeting, and how we met, as I think it will inspire many to have you 'Think Outside the Tray' and look at possible opportunities that are out there!

Liisa will be presenting in the Dental Hygiene Quarterly 2023 Fall Edition and is also presenting at Spectrum, Friday, October 20th. Her Dental Hygiene Quarterly presentation is on an Intro to Orthodontics and her Spectrum presentation is on health and wellness and what we can do in our op to maintain our energy and feel good at the end of a clinical day.

She will also be presenting 3 Ortho programs at rdhu this Fall: Orthodontic Fundamentals for the Dental Hygienist (2-day program at rdhu on September 16th and 17th), Advanced Orthodontics for the Dental Hygienist and Clear Aligner Therapy; Aligners, Attachments, and AI on October 14th and 15th. The latter are two new hands-on programs at rdhu.

One of the slides in Liisa's presentation is on Investing in Yourself, both Professional and Personal Development. She shares her story about how she was (and still is) a rdhu member. She invested $500 on a Quality Assurance Package with Beth Parkes. They spent one year together getting Liisa's QA records ready to submit as she was being audited that year. Over the course of the year, Beth saw some qualities in Liisa and knew she had a passion for education and sharing her knowledge and skills with her colleagues. This transformed into Liisa putting together programs for rdhu! She is a lifelong learner and has a thirst for learning new things. She is supported by the Orthodontist she works with and her team as well. She has written for Oral Hygiene and was really excited to have her first article published. She shared how she went to work one day and her Orthodontist had the Oral Hygiene Journal open on his desk and was so happy for her. Doesn't that just elevate her as a professional in her practice as well?! She is currently working on her second article. All this while working 4-days a week as a clinical orthodontic dental hygienist! I am just so darn proud of her to see how much she has grown over the last few years.

She mentioned that some of her colleagues thought she shouldn't bother spending the money on a QA Coach, that she could figure it out herself. At the end of our meeting today, she said that if she hadn't put herself out there and invested in herself, she most likely wouldn't be doing what she is doing today!

Maybe this means attending a dental hygiene conference and networking with other dental hygienists. Perhaps it is sending out a message to someone who you would like to meet while at the conference or meet for a coffee. Or it might be attending the soiree at night even when you are tired and would rather go to bed. It could mean participating in hands-on programs to learn a new skill. Whatever it might be, it is all about investing in yourself and putting yourself out there. You never know what will become of it!

Thank you for reading! Please take a look below for upcoming courses, career postings and our partner specials.

Have a great week!


rdhu All Access Virtual Pass!
July 18, 2023 at 4:00 AM
by Kathleen Bokrossy

We are so excited to launch a never-done-before program in the almost 15 years that rdhu has been in business!

Introducing the All Access Virtual Pass! This pass will give you access to ALL live streaming courses in the next Academic Year (September 2023 ~ June 2024).

We have so many great live online courses ready for you to participate in.

We think you will love it!

This All Access Virtual Pass is available to a limited number of participants and/or until August 31st. Whichever happens first :)

We hope you enjoy this opportunity of growth! The more we learn, the more we grow and the more engaged we will be in our practice.


Imagine a time, where you find so many courses that interest you and you can simply click to register and participate in, without any additional fees?

Well, it is happening for this next Academic Year and is the FIRST time (and maybe the only time!) that we have offered such a plan.

Click here to learn more and sign up for the All Access Virtual Pass! *Please note ~ Limited number of passes available and up until August 31st (whichever comes first!)

Please take a look below for upcoming courses, job postings and our partner specials.

Have a great week!


Summertime at rdhu!
July 11, 2023 at 4:00 AM
by Kathleen Bokrossy

I hope you are enjoying your summer so far and getting a chance to relax and recharge!

Summer is always a time for us, at rdhu, where we work on the upcoming Academic Year (Sept - June) to ensure that we are providing exceptional programs and events to our members.

We just had a fabulous meeting this afternoon with Jo-Anne Jones about her upcoming online course WNL: Within Normal Limits or We Never Looked and then the in-person course Ultimate Experiential Oral and Oropharyngeal Cancer Specialized Workshop. So much has changed in this area and Oral Cancer Screening and Early Detection is a critical skill set that a dental hygienist needs to master. We hope you will be able to join us! Today we were discussing the tools that we are creating, that you can take back to practice, to help you implement your new knowledge and skill set.

Our Summer Special for the Dental Hygiene Quarterly is in full-swing and we are so excited to offer this special of $149 for a Buy 1 Year of DHQ and receive 1 Year FREE as part of the CDHA membership benefit. We work hard behind-the-scenes to create this evidence-based professional development to help keep you engaged and up to date in an ever-changing profession!

On July 15th we will be announcing a FIRST time ever program that we know you will want to take part in. This will be offered on July 15 and available for purchase until August 31st (or until the limited number of spots have been sold).

Stay tuned for the announcement! We have never in the almost 15 years of rdhu offered such a program! We think you will love it!

Please take a look below for upcoming courses, job postings and our partner specials.

Have a great week!


Bucket List - LM Dental Trip!
July 4, 2023 at 4:00 AM
by Kathleen Bokrossy
july 4 blog - lm dental bucket list.jpg

I arrived home last week after being away for almost two weeks! Myself and Beth were invited by LM Dental to attend their inaugural 'Midnight Sun Key Opinion Leaders' meeting with 13 other dental hygienists, dental therapists and dentists from around the globe.

It was a trip of a lifetime and one that I will always treasure and be forever grateful. We shared and learned so much and made new friendships with dental professionals from all over.

Going to LM-Dental in Finland has been on my bucket list for the last 8 years and it sure didn't disappoint.

I had my own instrument company for 15 years and was fortunate to tour a couple of different instrument manufacturers along the way. So, I understand and am very aware of what is out there. To see the behind-the-scenes at the LM Facility was super impressive! We don't even realize when we put an instrument in our hand the equipment, the steps, the quality control and the proud craftsmanship that goes into each and every instrument.

If you haven't tried an LM instrument, I encourage you to "Feel the Difference" for yourself. You can purchases these instruments through Curion in Canada (formerly Bisco Canada). If you are from a different country, you can look up who your distributor is, on the LM site.

Like anything new, it may take some time to get used to the handle, as it is a tapered shape and made with medical grade silicone. The tapered handle is so good for us ergonomically, with studies to support this, that other instrument manufacturers are now creating the tapered handle as well! The LM handle is super light, with a fine alloy rod running through to help heighten your tactile sensitivity and will make your days run smoother. Once you try the LM line, you will love them!

I have always been passionate about instruments and ensuring that we are always working with sharp, well-maintained instruments. If you are using dull worn out instruments that haven't been replaced in years and need some help with preparing on the how and why you need new instruments to present to the decision maker, I would be happy to help you.

Just reach out and we can set up a call. I have tools to help you deliver your message.

Do not compromise for one patient, as it will turn into one day, one week, one year and so on. Take care of yourself and feel proud of the care you provide.

Please take a look below for upcoming courses, job postings and our partner specials.

Have a great week!


p.s. Thank you to Pearl and Mary Tess for holding down the fort while we were away!

Kathleen Bokrossy, RDH ~ President

Visiting LM Dental Instruments in Finland
June 13, 2023 at 9:00 AM
by Kathleen Bokrossy

We held a great event with the ODHA, Crest & Oral B and Dentsply Sirona at the gorgeous Dentsply Sirona Academy on Saturday!

It was a full day with hands-on workshops! I presented alongside Dani Botbyl and Beth Ryerse-Donley. I enjoyed presenting a hand instrument and ultrasonic insert maintenance workshop four times to inspire many to assess their instruments and inserts and if needed, make change in their practice to ensure that they never compromise and always use optimal instrumentation.

Today, I am here packing for a trip to Finland as both myself and Beth Parkes have been invited by LM Dental Instruments for almost a week to explore Finland, take part in their tradition of saunas and participate in hands-on workshops at their beautiful facility in Helsinki! They are just celebrating their 5th year at their new facility and from the pictures I have seen, it looks absolutely gorgeous and innovative!

There is a small group of dental hygienists and a couple of dentists from all over the world along with a group from LM as well, who will be attending. We have dental hygienists coming from the United States, Norway, Denmark, Germany, Italy, United Kingdom, Czechoslovakia, Sweden and Portugal. Beth and I are honoured to be the two Canadians invited. They are looking forward to hearing from all of us on the profession of dental hygiene in each country, our roles and scope of practice and where we see dental hygiene in the future.

Sounds pretty amazing, doesn't it?

This is the first time they have organized such an experience, and I am thrilled and honoured to be invited.

I actually have this written on my Bucket List! So I get to check off Visit Finland and the LM facility!

As I am packing, I am here reflecting on my career and our profession.

I am so thankful for choosing the profession of dental hygiene and feeling much gratitude.

When I think of this past Saturday and how wonderful it was to see so many of my friends who I have met because of our profession and long time members, the conferences where we have presented this year, and all the events at rdhu, it fills my heart.

I can't think of another person, a friend or family member, who is part of a profession like ours!

The collaboration we get to take part in, the networking, the being with like-minded individuals and friends, the learning and engagement, all based on helping people get healthy. Truly, what more could we ask for?

The opportunities and possibilities are there. Anything is in our reach. You just need to put yourself out there, find a practice where you feel heard and valued and "show up"!

Next week, I won't be able to write an On-Track Tuesday Blog, but I look forward to sharing our experience with you when we return.

Please be sure to follow us on Instagram and Facebook if you would like to see what we are up to in Finland! Beth isn't much of a social media person so I will be posting for us both! haha

Instagram: @kathbok @rdhuinc

Facebook: @kathleenbokrossy @rdhuinc

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


How to Make Change Happen
June 6, 2023 at 4:00 AM
by Kathleen Bokrossy

We had a great event this past Saturday where we had Beth Ryerse-Donley and April Smith present Global Power: A Call to Action! What is Your Role? and then I presented the 8 Simple Secrets to Growing Your Practice.

Some of our members attended on their own while others came with members from their team.

Regardless of if someone came on their own or not, we always encourage everyone to share their knowledge with their team afterwards to discuss ways to implement the learning into their practice!

We often work in silos in the dental practice and it is so important that we communicate with members of our team to make change happen.

Here are some helpful tips on how you can get your team on board:

1. Following a course, schedule a team meeting. Be intentional about sharing what you have learned.

2. Be prepared for your team meeting. Have your information collected and documented. Create a Case Presentation!

3. Share your presentation with your team! Show, in writing, where you are at currently on this topic. Show the Status Quo. Show the problem or concern. Then share in another document, your findings, the solution, the costs, resources and who will run the program and how it will be sustained. Show when you will Track and Measure the success and if it needs tweaking. This is where you will show that if it isn't successful initially, you will have a plan in place to tweak!

Ensuring that you have someone who will manage the program or new concept is key. You need to show that someone will track to ensure that it sustains!

Keep a copy of your plan in visual view. Keep a tracking record! Display it in an area where you will see it. Perhaps that is your team/lunch room! Because if it is out of site, it will be out of mind!

We have a few courses remaining for this Academic Year and then we will be away from offering courses until September!

Are you on track with your Professional Goals for this year? Are you on track with your QA Requirements?

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Myofunctional Therapy Program and rdhu Course Reviews
May 30, 2023 at 4:00 AM
by Kathleen Bokrossy

I wanted to share some feel good news today as we often hear so much negative news that when something good happens, it feels good to share!

This past weekend was an eventful one for us at rdhu! It started Friday with me presenting an online sharpening and insert maintenance course to dental hygienists from coast to coast and witnessing the aha moments to achieving the best sharp cutting edge possible! We all know how crucial it is for us to never compromise and always use sharp instruments!

Friday night, I was invited by Beth (Beth Parkes, our VP) as her guest to the ODHA President's Award Dinner where Beth was presented with a Distinguished Service Award! It was so great to spend some time with the ODHA Board of Directors and to celebrate Beth going above and beyond for members!

It was the ODHA's AGM, Friday and Saturday, so the timing was perfect as the ODHA office happens to be in Burlington! The Board of Directors decided to take a field trip and come by rdhu for a tour at our newly renovated facility on Saturday morning! Meanwhile, we had a Soft-Tissue Diode Laser Course happening at the Dentsply Sirona Academy in Mississauga, with Beth Ryerse, and Joe Siegfried presenting the in person portion of his Myofunctional Therapy: A Practical Program, at rdhu, where we had a group of dental hygienists complete their initial training! We had one dental hygienist from British Columbia one from Saskatchewan fly in for the weekend!

Look at the feedback we received for the Myo Program with Joe Siegfried:

  • Amazing! 150% worth it! Joe is a wealth of knowledge, both on myo and the business of dental hygiene. He presents with integrity, enthusiasm, and is very engaging! From our BC RDH
  • Love it! So much fun and learnt so much! From our Saskatchewan RDH
  • Excellent course, great pace and lots of info! ON RDH
  • This is a very helpful course to improve my Myofunctional Therapy Information. Joe is a great teacher! ON RDH
  • ...and more like the above!

If you are interested in participating in the Full Practical Myo Program, the new date is available. If you would like a payment plan, you have lots of time if you register now and get started! The online portion starts Wednesday, October 11th and the in person, hands-on is Saturday, December 2nd & Sunday, December 3rd! Contact if you are interested in a payment plan. Click here to learn more and to register otherwise!

Our laser training with Beth Ryerse comments were fabulous as well!

  • Beth was kind, easy to understand and the breakfast and lunch provided was nice!
  • The info is in depth and Beth gave good responses to our questions!
  • Excellent presentation! Clear. It was a great experience for the hands-on with the laser practice.
  • Very detailed oriented, well organized course presented to the class.
  • I had such a positive learning experience and I'm excited to apply my new knowledge on lasers in my clinical practice!

And our Admin Team and Facilitator Extraordinaire's Pearl and Mary Tess were given raving reviews as well!

  • The Best!
  • Super helpful!
  • Very warm and friendly!

All and all a good weekend worth sharing! #nowthatsgoodnews

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


8 Simple Secrets: Secret #3 - Specialize
May 23, 2023 at 4:00 AM
by Kathleen Bokrossy

I started writing a series for the Oral Hygiene Journal (Oral Health Group) on The 8 Simple Secrets to Being Indispensable in the Dental Practice.

Secret #1 and #2 are in the past issues. Secret #3 has just been published!

If you missed the first 2 Secrets, I have added them to this blog below as a download. I have also included Secret #3!

Article/Secret #3:

In the last two issues of Oral Hygiene, we revealed the introduction to this topic, Secret #1 and #2. If you missed them, be sure to look back at these articles!


By specializing, you are setting yourself up to be 'Indispensable in the Dental Practice!' You are setting yourself up to be the expert in a particular field, or to be known as 'that' dental hygienist everyone looks up to, making you stand out from many.

You will be amazed at the opportunities that can come from specializing!


In one of the practices where I worked, I was referred to as the ‘Happy Hygienist’ as I was always happy. I smiled a lot and was super friendly.

I stood out in that practice! When people referred to me, they would say, “Oh, the Happy Hygienist.”

Sounds silly, but when you think about it, people want to be around happy, positive people. So when someone was feeling down, they would spend time with me. Patients liked to see me because I made them feel good and delivered a positive experience. If you are known as the ‘Happy Dental Hygienist,’ people will want to be around you. They will seek you out because you make them feel good.

Also, by being a happy, positive person, people tend to want to do what you do. Happy people profoundly impact those around them and can also be excellent influencers. So, when it came to contributing ideas to make change happen in the practice, it often went in my favour because people respected my view and input.

Happiness is contagious, and when people see others around them happy, they are more likely to adopt positive behaviours and attitudes. I also love being super lovely to grumpy or mean people to see what happens!

Happy people are generally more optimistic, kind, and empathetic and more likely to have healthy relationships, be more productive, and have a more positive outlook on life. Being happy and a positive influence will contribute to your overall success of being ‘Indispensable in the Dental Practice!’

To continue reading this article, please find Secret #3 as a download below or click here to access the Oral Health Group website.

I hope you enjoy! I would love to hear your thoughts on what you think makes someone indispensable in the dental or dental hygiene practice!

Click here to access the Oral Health Group website to find the article online and subscribe to their journals!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Secret #1

Secret #2

Secret #3

What is Your Competitive Edge?
May 16, 2023 at 4:00 AM
by Kathleen Bokrossy

We are living in a competitive world where everyone is fighting to get our attention. We see it on our social media platforms and we see it in our inboxes. There is so much clutter and promise of this and that.

What sets your practice apart from the rest to give you that competitive edge so you don't get lost in that clutter?

For us, we sometimes hear, it must be difficult for you to "sell" courses when there is all this "free" CE. We hear this until someone takes a course with us and then they find out for themselves that there really is no comparison. It is like comparing a Chevy Chevette (for those of you who remember the Chevette!) to a Lexus!

Our competitive edge is that there really is no other business like rdhu. We have the rdhu community and culture. We are about providing the tools to advance your career. We aren't about giving a free (or a 1-2 hour) webinar so that our members collect hours or points. We are about Transformation and deep learning to really make change happen. We are about the entire rdhu experience from the Before, the During and then the After. Sure, we do offer a free webinar and of course our show, The RDH View is free, but we do this in an engaging way to leave you wanting to learn more about that particular topic. It is designed to bring awareness or introduce you to a great topic that you may want to explore. This is a great way for us to share what the possibilities are with respect to our profession and to dive into more learning.

We are your easy button to keep you on track for not only your QA Requirements, but also offer programs and courses to help keep you engaged and current so you feel good about your profession. We don't ever want to be known as the CE company. The company where you just collect points or hours. We are about Transformation and growing as a Professional.

What is your competitive edge for your practice, and how do you let others know how your practice is the one that they should choose?

As an exercise with your team, identify what sets your practice up for success. What is your competitive edge? Why should a client or patient come to see you versus the practice down the street? What is your unique ability or advantage as a practice? What sets you apart? Is it the innovation and technology you offer your patients? Is it the strong branding and reputation you have established over the years? Is it that you are patient or client focused and feel strongly that you provide excellent care, a personalized experience and tailored solutions based on your patient's/client's needs? Do you build long-term relationships with your patients and families?

Use the worksheet found just below this blog as a download. Print one for each team member and work on it separately. Then get together and put your answers on your whiteboard or your easel pad and identify what is your competitive edge and what sets you apart.

Use this exercise to help with your messaging that you use verbally in your practice, through your email communication, your website and your social media. Feel proud of what makes your practice unique and have the confidence that your clients and patients are choosing a wonderful practice!

You can also do this exercise for yourself as a dental hygienist. What is your competitive edge? Why should you be chosen for the dream job? What is your unique advantage? What do you have that shows you perform with a standard of excellence?

Enjoy doing this exercise! :) I would love to hear from you!

Thank you for reading!

Kindest regards,


Click here to download the Unique Advantage Exercise
Click here to download the Blog Post to Print

Dental Conference
May 9, 2023 at 4:00 AM
by Kathleen Bokrossy

The ODA ASM is happening this week!

If you plan on attending, Beth, Kerry and myself will be at the Curion booth. Please stop by booth #511 and say hello!

We also need your help with something!

If you know Curion (formerly, Bisco Canada), you know that Curion carries unique, high-quality dental products and instruments. They are looking to distribute some new, innovative dental hygiene products and would love your feedback.

That’s where you fit in!

If you are attending the ODA, the first 50 people that come to the Curion booth and take the time to answer a short survey with either myself or Beth will receive a FREE LM Flexplorer as a thank you for spending that time with us! :)

We know how important it is for our members to have their voices heard. Here’s your chance to help us shape the future by making more unique products accessible to dental hygienists in Canada.

Hope to see you at ODA!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Subscribe to rdhu
May 2, 2023 at 4:00 AM
by Kathleen Bokrossy

Do you ever feel like your inbox is full of spam or emails that don't pertain to you?

I do! I just cleared out over 2000 unread emails over the weekend. I do see the work related ones and respond ASAP but all the others, I just didn't have the time to look at and clear out.

We have recently had a large number of new members subscribe to rdhu so I wanted to share rdhu's communication with you. You are receiving this email today because you have either opted in or subscribed to rdhu. Email is our biggest form of communication with our members. If we don't email our members with upcoming course information, then no one would know what is coming up and what is available to them!

Our weekly On-Track Tuesday promises to keep you on track, with a motivational or helpful blog along with all the upcoming events and occasionally, special promotions.

We then send out emails regarding specific courses coming up, whether they are free, online, or in person events.

Just like all the emails I get, I will read what I am interested in and if I am not, I will swipe and delete. I only unsubscribe if I know it is from a company that I only did one transaction with and have no future plans on doing business with them or buying from them ever again.

With your rdhu emails, some may get your attention and you may open while others may not. If they don't interest you, simply swipe and delete! If you unsubscribe, you will be removed from all communication and will miss pertinent emails that pertain to our courses. When you do register, you won't receive the important course information.

Keeping on top of email is an important part of keeping organized, but sometimes, it builds up quickly and we need to set time aside to organize.

A clear inbox equals a clear mind, and trust me, after organizing mine over the weekend, I was left feeling recharged!

Besides our emails, if you would ever like to have a chat about courses coming up, we can guide you. Or if you have created goals, we can assist you in achieving your goals and get you on a path. Please feel free to reach out. We are always happy to help out!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - April 25, 2023
April 25, 2023 at 4:00 AM

I wanted to share the Dental Hygiene Quarterly update with you all! For those of you who are a member, the Spring 2023 Edition is in your personal portal. You can click here to access and if you have any questions, please reach out to

The Dental Hygiene Quarterly means a lot to our team here. It is something that we feel very proud of and excited about at the same time, as we know we are helping so many dental hygienists keep on-track with their QA requirements. Just think, for those of you who haven't experienced Dental Hygiene Quarterly as of yet, every quarter we deliver approximately 3 hours of Professional Development into your portal. If you keep up with the quarterly editions, it truly is the easy button to keeping current with QA Requirements.

The Dental Hygiene Quarterly (DHQ) was really the start of my journey in the Professional Development market. I was approached many years ago, when I owned my own dental instrument company, to present for the Dental Hygiene Quarterly. At the time it was named DVD Journal of Dental Hygiene. For those of you who have been with us since the beginning, you may remember the sessions on instrumentation and sharpening that I did! We have many members who have been with us since its inception. We still have a large number who receive the DVD's rather than online only. When the original owner was retiring and looking for someone to take over his company, he approached me, as he knew that there would be a good fit with DHQ and rdhu.

Since we purchased DHQ in Spring 2016, we have made some changes along the way, but always kept with the original design and intention of what the DHQ was meant to be. Keeping you on track with each season/edition.

Dental Hygiene Quarterly is part of the CDHA membership benefit program. For those members who are a part of the Canadian Dental Hygienist's Association, you will receive a $50 Gift Card to go toward the membership. So the membership is $149 rather than $199.

Along the way we have added so many things to help those who maintain a Learning Portfolio or who must complete a report on learning. We have also stored everything in one area for those who need to complete the quiz and submit a CE certificate. We have added a Special Bonus Feature to each edition, added The RDH View to DHQ members' portals and are always looking for great topics and presenters to share.

Once we launch one edition, we already get to work on the next! My son Aiden, is our videographer and also editor and we have really enjoyed working on each edition together.

We are celebrating our 7 year Anniversary where we have brought the Dental Hygiene Quarterly under the rdhu umbrella and I wanted to take this time to thank those of you who are a member and also invite those of you who aren't to discover what DHQ can do for you to help you along your journey! Please see below for more information.

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - April 18, 2023
April 18, 2023 at 4:00 AM

I have had a great few days and feeling rather energized and excited about our profession!

On Saturday, I attended the DHPO Conference as a guest. The DHPO (Dental Hygiene Practitioners of Ontario) is an Independent Dental Hygiene Organization and they hold a 2- day event, with guest speakers, for those who own their own practice and for those who are considering owning their own practice. It was so great to see so many dental hygiene friends and colleagues. Many of whom I haven't seen in years. The DHPO put on a great conference and everyone was very engaged. They ended their conference with a Round Table format for sharing and strategizing. What a great opportunity to put like-minded individuals in the same room to learn from each other and help each other grow and succeed!

I was also asked to present to a group of dental hygiene students, from Canadore College, for their business course yesterday, who are graduating this month! They were a very respectful and kind group. Between this experience yesterday and the DHPO group on Saturday, it made me feel that the future of dental hygiene is looking bright!

It really is so beneficial to get out and network with other dental hygienists.

If there is an opportunity for you coming up to attend an in-person event, I encourage you to register and join in. Whether it be at a dental hygiene conference, dental conference or at rdhu, you will be sure to leave the day with a bounce in your step and excited to be part of a wonderful profession!

For our BC and Alberta friends, TODS in Kelowna is now confirmed for both Beth and myself. I will be doing two lectures, Beth one, and then together we will be doing a hands-on workshop (possibly two depending on registration). So save the date: Thursday, October 19 to Saturday October 21, 2023!

In the meantime, please take note of the in-person events we have coming up at rdhu below!

My 'Sharpen Your Skills' online sharpening and ultrasonic insert wear program that will be on Friday, May 26th from 11am - 2pm EST will be offered live online; however, if you would like to join me in person for this event, please email me and I will send you a separate invitation.

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - April 11, 2023
April 11, 2023 at 4:00 AM

I hope you had a nice Holiday weekend with your loved ones! I just returned today from visiting my daughter in Halifax. She is a student at Dalhousie!

It was such a much needed little get-away after a busy (but exciting) couple of months for us here at rdhu.

We walked approximately 13,000 steps a day, hiked, and ate at really great restaurants. I ended up taking short daily naps and even finished reading my book! It was a fictional book, so I was able to totally disconnect from the busy-ness and immerse myself into the story.

Sounds heavenly, doesn't it?

Rest and taking time for self-care is so important, but unfortunately, many of us don't seem to do this often enough.

It can be challenging to maintain our health, our work, our professional obligations, and all the other responsibilities. These things leave us with little to no time for rest.

Rest is a fundamental part of success, health, and happiness. Remember, just like the flight attendant who says we must put our oxygen mask on first...we can't take care of our families and clients unless we take care of ourselves first!

Besides being in practice, there are many distractions in this digital world, and always something (or someone) requiring our attention.

No matter what your schedule or task list may look like, resting and unplugging is vital to your long-term health. It heals your body, reduces stress, helps with creativity, enhances productivity and helps with your decision making.

I scheduled this trip in at this time, knowing that I would need it to help me keep going with our busy next couple of months!

Hence, I love looking at my calendar and planning future dates. Not the calendar that is on my phone, but an actual paper, in my hands kind of calendar! I even brought it with me so we could do some summer planning.

My calendar is set up for my professional and personal needs. I truly believe if we don't plan our days, our weeks, our months or even our years, our days, etc will be planned for us and before we know, we drift from one day to the next without making change happen.

How are your professional goals coming along?

Is there or was there something that you thought you might like to achieve professionally in 2023 but, looking at where you are now in April, perhaps you are feeling that you aren't on track?

I would like to share one of the documents I created and use for our QA Coach members in Ontario that helps them think about certain topics or goals that they would like to learn more about, help them prioritize and help with next steps to achieve these goals. This is just a sneak peak of the total package our QA Coach clients receive to help them with planning and tracking.

You will find this at the button below as a download.

We have lots of great courses listed below to help you achieve some of your goals.

Is learning more about ortho one of your goals? Or perhaps diving into Myofunctional Therapy?

Check out below to see what is coming up and if we can help you in any way, as always, please reach out. We love hearing from you!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - April 4, 2023
April 4, 2023 at 4:00 AM

Happy National Dental Hygienists Week to all of you!

What a great start to the week we have had in celebration of our wonderful profession!

I am here to join in RDH Vibes at the Dentsply Sirona Academy where Beth Parkes and Dani Botbyl, along with our member, Sally Bassam, are on the panel. If you have registered we shall see you soon!

What are you doing to celebrate? I would love to hear and we will share!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - March 28, 2023
March 28, 2023 at 4:00 AM

Beth and I presented at the Saskatchewan Dental Hygienists' Association Conference this past weekend and it was such a positive experience that I wanted to share. I am thinking you may take away a few ideas to implement into your practice!

If you know me, you know how important the client experience is in offering a world-class experience.

The experience started prior to the conference (the Before Experience), we met on Zoom to have a face to face meeting so by the time we arrived we already felt like we knew Alyssa, the Deputy Registrar. Seeing her in person was a welcoming experience because of that initial Zoom meeting, as well as the correspondence via email.

The staff at the hotel conference were very welcoming and helpful. They even left a small bottle of wine and some goodies so when we returned to our room, the surprise was waiting for us on the first night.

We also had a table exhibit for the exhibitors floor where Lorraine Gambacourt minded the booth. There was a nice bag there waiting for Lorraine with some essentials for the day which included water bottles and snacks.

The food was very good and they even had popcorn for an afternoon snack, which takes us all back to childhood memories with the smell of popcorn!

For the lanyard (which holds our name badge), they had an Indigenous artist Honey Willow create beautiful lanyards through beadwork for the presenters. Ours were purple, of course! Along with the lanyard there was a note from Honey Willow, sharing how She/They are an Intergenerational Residential School survivor and found healing through beadwork. Along with this, was a Thank You card from the SDHA to celebrate us and hope that we wear this gift at future conferences and when we do, will think of them! #itsthelittlethings

They had volunteers ready to help out whenever we needed (which we did as we had shipped 500 gift bags for 250 attendees for both sessions)! You know, the rdhu way! We love our gifts!

The attention to detail, doesn’t go unnoticed. It truly was a Dream Come True Experience as a presenter at a conference.

Whether it is at a conference, in the dental practice, a hair salon or a 5-Star hotel, looking at the experience through your client's eyes is a great exercise to go through.

There is so much we can do in the dental practice to get your clients and patients doing what I am doing right now! Sharing this wonderful experience with over 19,000 people! Can you imagine if your clients and patients were so wowed by you that they felt compelled to write about and share their experience with their family and friends? How many new clients would that bring to your practice and possibly re-engage some that are standing on the sidelines and haven’t quite come back when they should!

Let’s just think of a few possibilities here today:

For the Before Experience

- Could you send a quick 30 second video to a new client sharing that you look forward to meeting them? How about someone who hasn’t been in? You could send a quick “We miss you and know how important your oral health is to your overall health”. This could also help prevent cancellations and No Shows.

- Could you send them to your website “Meet our Team”?! Just like how we knew what Alyssa looked like prior to us meeting her. There is something comforting, meeting prior to an event and or an appointment.

- Could you send them a video of your office to familiarize themselves with your office? This could be super easy to do. One video and attach it to your Welcome to our Office email. Meet our Team, Here is a Tour!

How about for the During Experience (the actual appointment)

- A welcoming smiling face

- Saying their name as they come in rather than “and your name?” This is where keeping a clients pic on file is helpful.

- A thorough head and neck examination and explaining what and why you are performing an Oral Cancer Screening.

- Ensuring that you are using sharp instruments and Inserts that are not worn. Too many dental hygienists use worn out and dull tools. This is not okay for many reasons and I offer a whole course on this (the next one is Friday, May 26th online with a few joining me in-person at rdhu). Your instruments and inserts, if you are using them appropriately for their intended use, typically should last no longer than 2 years. As far as the client experience is concerned, this is a game changer when using optimal instruments versus dull worn out ones and can make or break the experience.

- Using an air polisher is a great experience, if you know how to correctly do this!

- Depending on where you are registered, some dental hygienists can incorporate the Soft-Tissue Diode Laser Treatment as an adjunct to Perio therapy or help a client with a painful herpetic lesion or add to whitening treatment or help improve sensitivity! This heightens the experience and end results for your clients! They will be your raving fans, no doubt! To be successful with incorporating lasers into your practice, you need to have one per operatory so you can utilize it when you need to! We often hear of practices having one laser per practice and guess what? It is never successfully incorporated! It would be like sharing an ultrasonic unit between ops!

- Provide a hot towel after the appointment to make your client feel great. A must!

And what about the After Experience?

- Send them home with the Oral Health Essentials kit (Oral B iO, Stannous paste, CPC rinse and more!). Set your clients up with the Oral B App so they can track your personalized home recommendations. This is a game changer to getting our clients healthy. Helping them with their halitosis, sensitivity, bad taste in their mouth. We hear such positive feedback from clients once on the system. Where's that cape again?!

Anyhow, as you can see I am passionate about the experience and I love sharing this with dental teams and companies.

If you would like to schedule me for your team or event, please always feel free to reach out. We would love to have you and your team at rdhu as well!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - March 21, 2023
March 21, 2023 at 4:00 AM

Spring is a season that symbolizes new beginnings, growth, and renewal. As the weather becomes milder and nature comes back to life, it’s a great time to focus on making positive changes in both our personal and professional lives.

Here are some ideas for things we can do in the workplace now that the new season is upon us:

  1. Spring Cleaning! Just like we do in our homes, it’s time to do some spring cleaning in the practice. Encourage team members to tidy up their workspaces, declutter digital files, and dispose of any unnecessary items. Perhaps you have a box of used inserts and instruments that you need to trade-in or recycle. This not only helps to create a more organized and productive environment, but it also promotes a sense of responsibility and ownership among team members and it just feels so darn good to get organized!
  2. Encourage outdoor activities! With the arrival of spring, the weather becomes milder and the days become longer. This is a perfect opportunity to get outside during your lunch break, even if only for 10 minutes. Walk around the block or your building and breathe! This can help to improve your mood and overall health.
  3. Bring nature inside! Bringing a touch of nature into the practice (perhaps your communal areas) can help to create a more relaxing and calming environment. Consider adding plants or flowers to your workspace, which not only add aesthetic value but also help to purify the air and reduce stress levels.
  4. Set new goals! Spring is a time of growth and renewal, making it the perfect time to set new goals for the workplace. What do you want to achieve in the upcoming months? Perhaps you would like to become a Myofunctional Therapist so that you can work collaboratively with other healthcare professionals to help with your client's overall health. Work to create a plan to make it happen. Get your team involved! Our Myofunctional course is beginning next week online (see below). Implementing something like this or a Sleep Assessment Protocol, as another example, can help to foster a sense of teamwork and motivation among team members. Feel free to reach out to me to discuss possibilities.
  5. Celebrate achievements! Spring is a time to celebrate new beginnings, but it’s also a great time to celebrate past achievements. Take some time to recognize and celebrate the accomplishments of individuals or teams in your practice. This not only helps to boost morale but also promotes a sense of pride and accomplishment.
  6. Show Gratitude! With the air feeling so fresh and clean, it is tough to not feel gratitude. Take the time to reflect and show gratitude for all the people and things you have in your life.
  7. Spring-themed events! This is a great time to get together as a team and with other professionals! For our female members...Women in Dentistry is coming up in a couple of weeks. Perhaps you can get your pink on and attend this conference that is designed for the team and go with your team. Our very own Kerry Lepicek and Anna Louise Tolan, as well as Stacy Bobak, are all presenting at this conference with a team focused agenda. See below for more detail.

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - March 14, 2023
March 14, 2023 at 4:00 AM

Thank you to everyone who attended the Pacific Dental Conference in Vancouver last week and joined us for our workshops and presentations! If you were with us but didn't opt in to receive the 'After' email, please email with what presentation or workshop you attended and we will send you the email with the additional resources.

For those who will be attending the Saskatchewan Dental Hygienist's Association conference next week, we can't wait to see you!

Also, this past week my next article (Secret #2) for The 8 Simple Secrets to Being Indispensable in the Dental Office was published through the Oral Hygiene publication. Secret #1 was in the last issue. They are both found online through Oral Hygiene. You can always subscribe to receive a hard copy, or simply view online. I am including both articles here as well. Thank you for those who have reached out to let me know that you are looking forward to reading the next secret! Stay tuned for more!

In the meantime, click here for the most recent article or read below:

In the last issue of Oral Hygiene, the introduction to this topic and Secret #1 was revealed. If you missed it, be sure to look back at this article.

Secret #2: Be a Leader

Being indispensable at a dental practice means taking on a leadership role. A leader is a visionary who motivates and encourages others in their team to reach their potential and goals.

A leader is someone who inspires passion and motivation in others, and ensures that their team has support and tools to achieve their goals.

A leader helps create a positive work culture, improves practice image and reputation, fosters team and client loyalty, cares, and shares ways to increase productivity.

Understanding what is involved in being a leader is indispensable to your success.

What does it take to become a leader?

a. Self-Assess

The first thing to do is self-assess your position in your practice.

Do you bring value to the practice?

Yes, you do! Of course, you do. You are a dental hygienist working very hard to provide client care. But beyond the care in the chair you provide, could you take a proactive approach, self-assess, assess your practice, and look for ways to do more to take an active leadership role?

As a leader, one must bring value to a practice, and there is a great feeling of satisfaction in a job well done, knowing that you are making an impact and, at the same time, creating a position that, well, makes you indispensable!

b. Maintain High Standards

As leaders, we aim for excellence in everything we do and demonstrate a consistent work ethic.

The way we dress, show up on time, and are prepared for the day ahead, are all opportunities to demonstrate our leadership. It is about looking at what needs to be done professionally and delivering. Add value to every transaction. It is about caring about the outcomes in all that you provide.

c. Go Beyond Expectations

Always go beyond expectations.

What is the next step that someone wouldn’t expect?

Think about what you can do next to make it a Dream Come True Experience for…

· A client

· Another team member (the dentist, another dental hygienist, dental assistant, front team)

· An industry representative who stops by your practice

· A specialist that you are collaborating with

I love going beyond what anyone would normally expect. It is about taking that extra step that goes above and beyond what was required initially. You will be amazed at how good this feels and how indispensable you will become.

d. Be Trustworthy

A leader is a trustworthy person.

It is someone worthy of confidence, reliable, dependable, responsible, safe, secure, and steady!

Trustworthiness is one of the essential qualities in life.

A trustworthy leader will do what they say they will do and do their best never to break their promises or let anyone down.

e. Be a Mentor

Can you be a mentor?

Is there someone in your practice that could use some help?

Many new graduates have not had the clinical experience that many of us had as they went through school during the pandemic. Or, on the other end, a seasoned dental hygienist who needs to be updated and may not be aware of things they don’t know!

I hear many people complaining about the newer grads or dental hygienists that haven’t advanced their skills. As a result, we receive calls at rdhu (our Professional Development company) looking for us to help them with their abilities.

Could you be a leader, take on a mentorship role within your practice, and review ultrasonic and instrumentation techniques as an example? Could you have their back?

Imagine them knowing that they have someone in their corner.

Be a mentor.

f. Collaborate

A leader takes the initiative and collaborates.

Who can you partner with in terms of not only your clientele but also supporting each other’s practices?

g. Play Full-Out!

Are you speaking up? Could you contribute more to your practice?

Are you showing up and being proactive?

If you aren’t, find your voice and share your thoughts. Do it with conviction and a smile. A positive mindset and attitude will get you far. Don’t convince. Compel. Believe in yourself and fight for your ideas and suggestions. Play full-out!

h. Volunteer

Are you volunteering?

Could you step up and lead a program? Could you be the one who researches and finds solutions?

Sometimes we need to show that we are team players and can add more value by taking the lead in something. Have the confidence to volunteer, step out of your comfort zone, and not worry whether you succeed or fail.

Don’t worry about the money. Don’t worry about getting paid.

Don’t think of yourself as being paid by the hour. Look at it like this: What is your annual salary? How can you contribute more to ensure that you continue to have clients to see and, at the same time, feel content and engaged in your practice?

Is it by doing a community event to promote you and your practice? Is it organizing an industry rep to come in and do a demonstration for something that could benefit your practice? Could you create a program during your free time so you can share it at your next team meeting? Could you possibly collect information to share on your practice’s social media? For example, the website (Caring Comes Home) has many shareable posts that you can download and use to educate the public and your clients.

If you take the initiative to help your practice, it’s a win-win for all.

i. Take Ownership

If you have stepped up and are leading a program or doing your research and planning on implementing a system or program in your practice, keep everyone updated on the status.

Nothing is worse than bringing a program to the team and then leaving it, so everyone is wondering, daily or weekly, what is happening.

Keep everyone updated if you are working on something so no one must wonder, second guess or follow up. Be the one to share the status.

Once it is running, re-evaluate. Is it being sustained?

Whether it be good or bad, share your findings.

j. Deliver Excellence

Deliver excellence in all that you do.

Don’t compromise – not for one client, one day or one week. You will feel the confidence (and your team will notice) in all you do!

k. Have an Ambitious Mindset

Back to the mindset (Secret #1 in the previous article). Have a can-do attitude. Be an engine, not an anchor.

What will you do next to take on a leadership role to ensure that you are indispensable in the dental practice?

Stay tuned for more Secrets in the next edition of Oral Hygiene!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - March 7, 2023
March 7, 2023 at 5:00 AM

Pearl and Mary Tess here!

Kathleen and Beth are travelling this week and on their way to British Columbia for the Pacific Dental Conference where they will be hosting 2 SOLD OUT hands-on instrumentation workshops and lecturing together sharing their favourite things (These are a Few of our Favourite Things) as well as Beth presenting on the 10 Reasons Why: Implementing Lasers into your Dental Hygiene Practice! If you are going to PDC be sure to attend their lectures and say hi to them! They are both super excited to be back in person at PDC.

We thought we would take over this week's blog and let them focus on the conference!

On Saturday, in this week's Morning Floss edition, they highlighted Kathleen so we wanted to share a little bit about Kathleen and her entreprenurial spirit! It isn't every day where one is recognized for their efforts and we are happy to be part of this community and help make rdhu what it is today!

If you would like to subscribe to the Morning Floss, it is a fun way to keep up with dental news. Click here to subscribe!



Assistant. Hygienist. Educator. Entrepreneur. Innovator. Kathleen Bokrossy, RDH has done it all, and in some cases, more times than you can count. But if there’s one number you should remember, it is this: 19,000. That’s the massive number of members belonging to rdhu, a community of dental hygienists that Bokrossy has built over the past 15 years around continuing education.

This week, we continue our series on trailblazers in the Morning Floss community by looking at the start-up dean of dental hygiene, Kathleen Bokrossy.

From the ground up: Long before becoming a serial entrepreneur, Bokrossy cut her teeth in dentistry as a dental assistant, becoming a hygienist four years later. Despite loving the operatory and practicing across the country, Bokrossy had a career gap that needed filling: the opportunity to start her own business.

In the many offices she worked in, Bokrossy recognized the need for better quality instruments. She decided to take the matter into her own hands, first starting her own instrument maintenance program, then launching her own dental instrument company in 1998. Despite the constant challenges, Bokrossy got the company off the ground, successfully selling it 14 years later.

Venture seeker: But of course, once an entrepreneur, always an entrepreneur. Over the years, Bokrossy has launched many businesses: a uniform company that brought style to scrubs, an online Quality Assurance platform for hygienists, and finally, rdhu.

rdhu was born out of Bokrossy’s concern that for hygienists, continuing education, while sometimes interesting, could often become a repetitive, and boring, box-checking exercise. She, like many hygienists, felt as if she was living the CE version of Groundhog Day.

A community is born: Bokrossy had an alternative vision for programs that would inspire change, deepen learning, and benefit both practices and patients. rdhu launched its first course in 2009. Whether online or at their in-person facility, rdhu courses sought to create both a transformational experience and a community for hygienists, ensuring that the learning was impactful for the provider and their patients alike.

Explosive growth: Like any business, it took time for rdhu to grow, but Bokrossy formed solid relationships with the Canadian Dental Hygienists Association, the Ontario Dental Hygienists Association, and Crest Oral-B. Through these networks, quality courses, and constant outreach, the community began to grow.Today, rdhu counts 19,000 members in its community, has purchased its own facility, and, starting long before the pandemic, provides cutting-edge online courses in addition to their in-person classes. To ensure quality, they work with presenters to share learning goals, offer layered learning, outline next steps, and guide implementation. Bridging the gap, Bokrossy is keen to involve dentists and their entire teams in the learning journey.

Big picture: Bokrossy’s ultimate goal is for her community of hygienists to love their profession, inspire change, and take on leadership roles in their offices. Along the way, she’s built a legion of learners who are committed to staying current. Kudos to the start-up dean of dental hygiene!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,

Pearl Cluff ~ Director of Operations & Mary Tess Aubrecht ~ Client Concierge

Explore the Key Benefits of Taking an RDHU Webinar
April 1, 2023 at 7:00 AM
<strong>Explore the Key Benefits of Taking an RDHU Webinar</strong>

The dental industry is constantly evolving, with new techniques, technologies, and practices emerging all the time. As a dental professional, it's essential to stay up-to-date with the latest knowledge and trends to provide the highest quality of care to your patients. However, finding the time to attend in-person training and seminars can be a challenge, especially if you have a busy schedule. That's where RDHU comes in. RDHU is a dental hygienist educator that specializes in remote/online learning, offering a wide range of webinars to help dental professionals stay on top of their game. In this blog post, we'll explore the key benefits of taking an RDHU webinar and why it's a smart choice for any dental professional looking to enhance their knowledge and skills.

The dental industry is highly competitive, and staying ahead of the curve is essential to success. RDHU webinars are designed to help dental professionals improve their performance and stay up-to-date with the latest trends and techniques. With convenient online learning, expert instructors, and a wide range of topics, RDHU webinars offer a unique and valuable learning experience. In this post, we'll take a closer look at the benefits of taking an RDHU webinar, including their flexibility and convenience, the expertise of the instructors, and the interactive learning experience.

RDHU is committed to providing dental professionals with the highest quality of education and training. With a focus on remote/online learning, RDHU makes it easy for dental professionals to access the training they need, no matter where they are. In the following paragraphs, we'll delve deeper into the key benefits of taking an RDHU webinar, and how they can help you achieve your professional goals.

Convenient and flexible

One of the most significant advantages of RDHU webinars is their convenience and flexibility. With online learning, you can access the training from anywhere, at any time. This means you can fit your learning around your schedule, making it easy to balance work and personal commitments. Whether you're at home, in the office, or on the go, you can access RDHU webinars on your computer or mobile device.


RDHU webinars are also cost-effective. Unlike in-person training and seminars, there are no travel or accommodation expenses to worry about. This makes online learning an affordable option for dental professionals who want to enhance their knowledge and skills without breaking the bank.

Expert instructors

RDHU webinars are led by expert instructors who are highly knowledgeable in their fields. They bring a wealth of experience and expertise to the table, sharing their knowledge and insights with you. This ensures that you're getting the most up-to-date and relevant information, which can help you improve your performance and advance your career.

Interactive learning

RDHU webinars are designed to be interactive, providing a hands-on learning experience that promotes engagement and knowledge retention. During the webinar, you'll have the opportunity to ask questions, participate in discussions, and collaborate with other dental professionals. This not only helps you learn more effectively but also allows you to network with other professionals in your field.

Access to a wide range of topics

RDHU webinars cover a wide range of topics, including periodontal therapy, oral pathology, pharmacology, and more. This means that no matter what area of dentistry you specialize in, there's an RDHU webinar that can help you enhance your skills and knowledge. With new webinars added regularly, you can continue to expand your knowledge and stay up-to-date with the latest trends in the industry.

Earn continuing education credits

As a dental professional, earning continuing education credits is essential for maintaining your registration and keeping your skills up-to-date. RDHU webinars are recognized to receive PACE. This means that not only will you be enhancing your knowledge and skills, but you'll also be earning the credits you need to maintain your license and advance your career.

Get in touch with RDHU to begin or further your career as a dental hygienist with an RDHU webinar!

In conclusion, taking an RDHU webinar is a smart choice for any dental professional looking to enhance their knowledge and skills. With convenient and flexible online learning, expert instructors, interactive learning, and access to a wide range of topics, RDHU webinars offer a unique and valuable learning experience. By investing in your professional development, you can stay ahead of the curve in the dental industry, providing your patients with the highest quality of care and achieving your career goals.

At RDHU, we're committed to helping dental professionals succeed in their careers. We understand that staying up-to-date with the latest trends and techniques can be a challenge, which is why we offer a range of webinars to help dental professionals enhance their skills and knowledge. With new webinars added regularly, you can continue to expand your knowledge and stay up-to-date with the latest trends in the industry. We hope that this post has highlighted the benefits of taking an RDHU webinar and inspired you to invest in your professional development. By taking an RDHU webinar, you can take your career to the next level and provide your patients with the best possible care.

Kathleen's Blog - February 28, 2023
February 28, 2023 at 5:00 AM

This week's blog is brought to you by: Jo-Anne Jones, RDH

Tell Me and I Forget; Teach Me and I May Remember; Involve Me and I Learn…the signature of rdhu and why you keep coming back for more! And why as a presenter, my ‘happy place’ is rdhu and why I keep coming back!

I’m excited to announce that we will be offering another experiential oral and oropharyngeal cancer screening workshop upon request. Space is limited for the Saturday, April 1st workshop so register early!

First, let’s test your knowledge as so much has changed in the world of oral and oropharyngeal cancer. Please find answers below!

1. Over 70% of oropharyngeal cancers are caused by a very common virus that almost every adult will experience in their lifetime. True or False

2. The 1st subtle sign of oropharyngeal cancer is a sore throat. True or False

3. The risk for cancers of the oral cavity is 30x higher for those who combine heavy use of alcohol and tobacco. True or False

4. The increase in smoking has attributed to higher incidence of oral cavity cancers. True or False

5. Over 90% of all future HPV-attributable cancers can be prevented by the HPV vaccination. True or False

The morning session leaves an indelible mark on both your mind and your heart. You will experience first-hand through a visual journey of oral/oropharyngeal cancer survivors. Every ‘story’ will be connected with a translation to clinical practice….essentially what did we learn.

The afternoon will be putting theory into practice with hands-on experiential learning. This will include anatomical landmarking and palpation techniques, documentation exercises, viewing live exam through use of AirPlay with screening devices plus a number of other surprises in store to support you in your clinical practice.

I’m pumped for this as I know this information saves lives! Thank you in advance from the bottom of my heart for your dedication and commitment to offering the best possible opportunities to your clients to discover oral abnormalities in the earliest stages. See you April 1.

What your colleagues are saying about this workshop;

Informative, genuine, great speaker. Thank you for sharing your knowledge. ~ Melissa

Engaging, informative and interactive. ~ Lori

A lifesaving course! Thank you Jo-Anne! rdhu never disappoints! ~ Jenn

Really appreciated the hands-on learning. Thank you Jo-Anne for letting me feel your thyroid. I often get discouraged with the extra oral exam as I feel I’m missing things – thank you! I will not get discouraged. ~ Anna

Educational, entertaining and most of all relevant to what is held deep to my heart and practice of dental hygiene and oral health. 100% recommend to all health care providers. ~ Heather

It was a day of great awareness & learning. Jo-Anne really is a great presenter. ~ Nicole

Quiz Answers

5.T 4.F 3.T 2.F 1.T

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - February 21, 2023
February 21, 2023 at 5:00 AM

I had a great meeting this morning with the Chief Flossing Officers and Founders of Morning Floss, Dr. Bruce Freeman and Elliot Pobjoy, JD.

It was one of those collaborative moments where, as like minded individuals, we got to share our passion and vision for our profession.

Don't you just love when you meet people who have the same drive and excitement for the dental profession as you? This is why networking is so important and I hope you find the opportunities to do so! The RDH View is one opportunity to be with like-minded individuals. Our live streaming or in-person courses through rdhu, dental conferences and Morning Floss, are more examples on how you can stay connected.

Morning Floss is an online weekly newsletter that gets sent out every Saturday morning to help keep us dental professionals current with dental news in a fun manner. In just one fast and fun email per week, Morning Floss keeps you up to speed on, and laughing about, dental news, business, tech, clinical developments and politics (including Canada's new dental care program).

Click here to sign up and stay on top of everything going on in the fast-changing world of Canadian dentistry!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - February 14, 2023
February 14, 2023 at 5:00 AM

Happy Valentine's Day to you!

I hope that you are enjoying this gorgeous day!

We are deep into our February courses where we invite you to bring a friend to your online learning, for FREE!

There are a couple of courses that have started and it's not too late to join in (see below).

Here is a note from Lorraine Gambacourt, who is presenting at the end of this month!

A Note from Lorraine Gambacourt!

rdhu is offering an INCREDIBLE TWO FOR ONE value when you register for a February course, and I am super excited to be presenting my 6 hour course again! It came together as a result of my passion for designing a comprehensive perio program with a focus on reducing our client’s systemic risk, especially Heart Attack and Stroke Risk, so it is very fitting that February is Heart Health Month… I will also be providing an in-depth look at Oral Probiotics. Read the full course outline and learning objectives by clicking here!

Learning is so much more rewarding when you can share it with a friend and colleague! Gift my course to a friend, or split the cost! Once you register, simply email your friend's name and email and rdhu will send them a nice email from you and rdhu!


We will be taking a pause from The RDH View over the next couple of months because the cast members will be presenting at various conferences in Canada and the US!

For our western members, be sure to join us at the Pacific Dental Conference March 8 and 9th! Beth and I will be presenting 'These are a few of our Favourite Things'! Our instrumentation workshops are both SOLD OUT, but stay tuned for TODS 2023! If you are curious about Lasers in the BC Dental Hygiene Practice/Department, be sure to join Beth for ''The 10 Reasons Why: Implementing Lasers into your Dental Hygiene Practice' to get a better understanding on why you need to add lasers to your armamentarium!

We are also excited to be a part of the Saskatchewan Dental Hygienists Association Conference on March 24-25! We will be presenting 'These are a few of our Favourite Things' lecture together and then I am presenting Sleep Apnea: a NOT so Silent Killer!

Also, be sure to look out for our booth at the SDHA conference, with Lorraine Gambacourt minding the booth and sharing her Oral Probiotics knowledge!

The next 1-hour show of The RDH View will be on Friday, May 5th at 12pm EST with Amanda Zubricki, RDH, BS, the founder of That Deaf RDH Foundation. See more details below!

It sure is great being back to in-person events. We hope to see you at an upcoming conference or at rdhu!

Be sure to see below for your chance to WIN one of five LM 8-Instrument Cassettes PLUS an Ambience Face Shield from Curion Dental!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - February 7, 2023
February 7, 2023 at 5:00 AM

It's been an incredible 7 days. with the purchase of our facility in Burlington, ON, and some wonderful visits from friends and colleagues, who are in our industry. The collaboration and possibilities are endless at this point!

Our facility is like a blank canvas! There is so much to create and plan to help transform the dental hygiene experience for you, your clients and your practice!

I had my friend Robyn Shields from Crest & Oral B stop by for a visit on Friday. She delivered some Genius Power Brushes for giveaways and she brought an inspirational dentist, Dr. Sonya Arora with her. Sonya is a breath of fresh air, has a love for dental hygienists and is on a mission to help close the gap (that exists with many) between dentists and dental hygienists. If you are on Instagram you can follow her @doctor.singer Her Instagram is made up of her singing dental jingles. I love that she can take her hobby of singing and blend it with her passion of dentistry.

Jodie Cantarelli from dentalcorp also came by for a visit and we look forward to doing more with dentalcorp as well.

Today, we had a very dental hygiene kind of day where there were wonderful plans being made with Christine Crawford, Beth Parkes and myself.

To say that I have had an incredible 7 days, which include well wishes from colleagues and friends, is an understatement.

It is times like these where I am so thankful that I chose the field of dental hygiene many moons ago, and still feel charged (almost) every day! :)

If you feel like you are alone in your practice and working in a silo, I encourage you to reach out to some dental friends who are a positive influence and connect.

Alternatively, we would love to have you here for an in-person course where this is your safe place to share and learn ! If you are ever in the area, stop by and say hello!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


The Benefits of Continuing Education for Dental Hygienists
<strong>The Benefits of Continuing Education for Dental Hygienists</strong>

As a dental hygienist, it’s essential to keep up with the latest advances in dental care and technology. Not only will this help you stay abreast of the most effective treatment options available, but it can also help you stay ahead of the competition by demonstrating to employers that you are committed to providing quality care. In this blog, we discuss why continuing education is so important for dental hygienists, and how rdhu can help you take your career to the next level.

You Stay Ahead of the Curve

The field of dental hygiene is constantly evolving—new techniques and treatments are being developed all the time. This means dental hygiene practice is essential to continuing to provide excellent patient care. You can ensure that you’re always at the forefront of these changes by taking advantage of continuing education opportunities. Staying ahead of the curve will allow you to provide your patients with cutting edge treatment options, ensuring they get the best possible care.

Learning new techniques and staying up-to-date on best practices will ensure that your patients receive the highest quality care possible. As a dental hygienist, it is your responsibility to provide your patients with well-informed advice and treatments that are tailored specifically for their individual needs. With rdhu’s comprehensive course offerings, you’ll be able to gain valuable knowledge which can be applied directly in your work setting—ensuring that you always deliver top-notch service.

You Advance Your Career

Continuing your education as a dental hygienist also provides an incredible opportunity to advance your career. Depending on what type of continuing education course or program you choose, you may be able to gain additional certifications and knowledge that will open up new pathways within your field. Taking courses in areas such as nutrition counseling, periodontal therapy, or orthodontics could give you valuable skills that would be beneficial to any practice.

You Show Commitment to Your Profession

By continuing to learn and develop new skills as a dental hygienist, you demonstrate your commitment to providing excellent service and care for your patients. Keeping yourself up-to-date on new developments in the field shows that you are dedicated to staying current in order to provide them with the best possible results. This dedication is sure to be appreciated and respected by those who utilize your services.

You Increase Your Knowledge and Confidence

Last but not least, taking continuing education courses provides an opportunity for personal growth within your profession as well. You can increase your knowledge and confidence by learning about different topics related to dentistry which will help make you better equipped when it comes time to treat patients or answer their questions. It also allows room for self-reflection as well—you can identify weaknesses in yourself as a dental hygienist that need improvement so that you can become even more successful down the line!

You gain a competitive edge

Dental hygienists who pursue continuing education will have an advantage in a competitive job market. By taking courses from rdhu, a leading online and in-person dental hygiene Professional Development centre, you’ll be able to demonstrate that you are constantly striving to improve your skill set and stay up-to-date on the latest developments in the field. This will make you more attractive as a potential hire or promotion candidate.

Additionally, continuing education can open up opportunities to specialize in certain areas such as orthodontics or perio. Specializing in one or two specific areas may even lead to better pay over time.

Get in touch with rdhu for expert dental hygiene practice!

Continuing education is essential for any dental hygienist who wishes to remain competitive in today’s job market. At rdhu, our online and in person classes offer comprehensive coverage of all topics related to dentistry and hygiene – giving our members access to the best knowledge available within the industry.

At rdhu, we strive to equip our members with not only technical knowledge but also practical experience which they can use immediately upon completing one our programs! So don’t wait any longer – join us today and start discovering all the benefits that come with improving yourself as a professional!

Kathleen's Blog - January 31, 2023
January 31, 2023 at 5:00 AM

Wow! We are into the last day of January already!

I have been looking forward to this day for quite some time, as tomorrow, February 1st, we are the official owners of our facility in Burlington!

We have been renting and sharing the facility with two other companies but have now outgrown our space!

rdhu is growing! It is such a proud and exciting moment for all of us and our rdhu community.

We are so thankful for the support and commitment of our members and our industry partners.

This all started 14 years ago this month with an idea of creating a place, where dental hygienists feel safe to share, grow and take their learning to a new level, rather than just attending a course or program, but not making change happen.

Team training and more hands-on programs are in our plans to help transform the dental hygiene experience for you, your practice and your clients!

rdhu is for you...rdh (Registered Dental Hygienist) and u (you! Continuing your education and expanding your growth).

Have an open mind. There are endless possibilities around the things you can do with or at rdhu!

rdhu will be available to teams for getaways and for training. If you would like to have one of our presenters, you can customize your day, or bring your own trainer.

What would you like to do at rdhu?

Thank you for your loyalty over the years. It is simple. We love what we do!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - January 24, 2023
January 24, 2023 at 5:00 AM

We wanted to share some of the rdhu behind-the-scenes opportunities that you might not be aware of!

Did you know that we have a Partners Page that gets updated monthly with specials, resources and promotions from our Industry Partners? Some of the specials are created for rdhu members only!

Did you know that we have a section toward the bottom of our On-Track Tuesday that highlights job postings and even have dental hygiene practices for sale at times?

Did you know that we offer a monthly free 1 hour CE show called The RDH View that, if you can't make it live, you can register and we will send you the recording along with your certificate? We also have past recordings if you are interested you can request them!

Like us, many practices have hidden gems that should be shared! Many of your clients and patients aren't aware of all that you offer and this is an opportunity for you to share in all that you do and offer!

  • Do you offer laser whitening? Why not share this with your clients through email or social media
  • Do you offer Laser Therapy for non-surgical periodontal treatment?
  • Can you help your clients when they feel a cold sore coming on?
  • Are you completing a comprehensive Oral Cancer Screening to help save lives?
  • Do you offer a recycling program for old, used oral health aids?
  • Do you offer a Professional Discount that you would love to share with your clients to save them 50% off retail?
  • Do you offer treatments to help alleviate sensitivity?
  • Do you perform frequent water testing? Why not post or have a certificate showing when the water was last checked to give that extra piece of mind to your clients?
  • Do you offer bacterial testing? Share this with your clients so that they are aware when the time comes that they may benefit from bacterial testing or they may ask you for it!
  • Do you offer treatment to help with their halitosis?
  • The list of possibilities goes on....

A great way to get these messages out, is to share through your email communication, post through your Instagram and Facebook page, and/or create a Welcome Package/Folder for all new clients (or give at their next COE). Here you can highlight the products available and what treatment services you offer!

It could be a lovely marketing piece for your practice that would bring awareness! You could even include your policies (what to expect from your practice and what you expect from them!).

By highlighting the treatments and services that you offer, you will bring the service to the forefront for when you recommend this service to your client in need, or, when your client in need reaches out for it themselves after seeing it highlighted!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - January 17, 2023
January 17, 2023 at 5:00 AM

With the New Year upon us, it's a great time to recognize the things (or people) that perhaps were bothering you in 2022 and look for ways to resolve the situation(s), so that you can let go of these things (or people) that no longer serve you in 2023.

It is not healthy to continue to live in an environment or around someone who is bothering you.

And sometimes, by having a much needed difficult conversation, the issue can be resolved.

It won't be easy, but it is necessary.

Many of us keep quiet when things are bothering us. We let things go. We may bring home our frustrations. We may share our complaints with others and in the end, the stress just gets to us.

If something is bothering you at your office, it is important to recognize the feelings and take action.

Having these negative feelings is an energy drainer. If we don't act on figuring out a resolution, these negative feelings become energy vampires and need to be addressed.

To have a difficult conversation:

  1. Before going into the conversation ask yourself: What is your purpose for having the conversation? What do you hope to accomplish? What would be an ideal outcome?
  2. Be prepared. Be clear on the situation that is upsetting you.
  3. Schedule a meeting or time to talk.
  4. Make notes to bring to the conversation.
  5. Be open to listening to their side. Look at their perspective.
  6. Be prepared with a suggestion for a resolution.

You can also start with a 'love ~ hate' kind of message in the opening sentence.

For example, Pat, I love/like you on our team, but I hate or use "don't like" (as my mam always taught me to never use the word hate!) the way that you do this (ie. gossip, never show up for the morning huddle, late coming in, complain about tasks, taking accolades for tasks that they didn't do, not pulling his/her weight etc.). After stating the situation, ask them their thoughts. Let them speak while you listen.

This way, you are starting the difficult conversation with a positive, but then letting this person know that what they are doing isn't ok.

Making people aware that they are doing things that are affecting the morale or culture of the office is a difficult conversation, but one that should be rewarding after.

If the person doesn't change even after they have been made aware that their behaviour isn't ok, perhaps it is time that they move on, or if you can't take that negative energy any longer and cannot make change happen, perhaps you are the one that needs to move on (depending on the situation).

We spend a third of our lives at work, it's important to be happy! Here is to a positive, thriving 2023!

Thank you for reading! Please see below for what is coming up and have a great week ahead!

Kindest regards,


Kathleen's Blog - January 10, 2023
January 10, 2023 at 5:00 AM

As we are in the second week of a New Year, many of us are working on our goals. We are self-reflecting and self-assessing where we are at currently, and then committing to making this year really count!

There is something about this year that feels amazing and fresh and I get the feeling that many feel the same way.

I have been visualizing myself on December 31st, 2023. I am imagining it like it is true today.

I am then working on my goals looking backward. This is where I want to be. These are the things I want to have accomplished. So now what?

Instead of creating a large goal, I am looking at all the steps that I hav