✨ We had such an amazing time hosting a fabulous team from Modern Care Dental Hygiene at my lake house and cottage last week for our first Meet Me at the Lake – The Dental Hygiene Breakthrough Blueprint retreat.

We spent time diving into their Before, During, and After Experience from the perspective of their clients and patients. It was an inspiring experience filled with fresh ideas, team alignment, and creative strategies for growth. The team got to work on their business rather than in their business. They left with a laser-focused plan for the next 90 days—and…they’ve already booked next summer’s retreat! 🙌

But the retreat doesn’t end there. I’m currently working on their After Experience—the thoughtful touches and follow-up resources that keep the energy alive long after the event is over.

Why is this so important? Because the After Experience is where trust, loyalty, and appreciation are truly built. It’s that surprise-and-delight moment when your clients realize you’re still thinking of them, even after the “main event” is over.

I remember after completing my Bachelor’s Degree Program with O’Hehir University, I was surprised and touched to receive a hard copy of my nail-biting research project in a bound book format through the mail. That simple gesture left a lasting impression—it was thoughtful, memorable, and made me feel truly valued. What a thoughtful After Experience!

What does this look like in your practice?

Imagine the impact of these small but powerful After Experience touches:

💌 Sending a patient home with an extra whitening syringe

🦷 Sharing a quick link to your YouTube video on “What to Avoid After Whitening”

📄 Providing a digital copy of your Welcome Package

✍️ A handwritten thank-you card for a new patient

📧 A check-in email or follow-up phone call

🎁 Mailing a Stimmie if you know they loved using one in-office

💬 A “so nice to meet you” message to build connection

These touches go beyond clinical excellence—they create an emotional connection. They tell your clients and patients: You matter. We value you. We’re thinking of you.

Your Challenge This Week

Think about your After Experience.

💡 What can you add or improve so that your patients continue to feel cared for, even after they’ve left your chair?

It doesn’t have to be big—it just has to be intentional.

Because the truth is: the After Experience transforms patients into loyal advocates.

Warmly,

Kathleen

Kathleen Bokrossy, RDH, BSc ~ Founder | President