Enhancing The Patient Experience
January 16, 2024 at 5:00 AM
by Kathleen Bokrossy
<strong><span style="color:rgba(178, 150, 199, 1)">Enhancing The Patient Experience</span></strong>

Last week I shared a positive experience that happened to me during a call with our new IT company. I related this to a dental experience and wondered if your patients or clients would or could feel the same way as I did! I shared a Patient Experience Worksheet, as a download for you, and had quite a few people reach out asking if I could go deeper with this.

In today's On-Track Tuesday blog, I have included a Patient Experience Assessment Worksheet that can help you start to think of all the things that you can be doing to enhance the experience. Or perhaps you are already doing many great things, and this can serve as an opportunity to look at where there might be some room for improvements. You can start with the assessment to see where you think you are at with many different aspects of the patient experience. If you work with a team, this is a great exercise to go through to see how everyone perceives what your patients are experiencing. Have each team member write down what they think is currently happening in your practice and invite everyone to share their perceptions with the other team members.

The idea is to go through the experience through your patient's eyes. What do you think the experience looks like for them, through their eyes currently? Now, write a second one, but this time, write the story based on what it COULD look like if you were providing the ultimate experience that would leave them feeling wowed and wanting to share it with the world! Please email info@rdhu.ca for the patient experience worksheets.

Thank you for your support and for reading!

Have a great week!


Kathleen Bokrossy, RDH ~ President