We had a Soft-Tissue Diode Laser program over the weekend and received the nicest email from our trainer, Lorraine Gambacourt yesterday.
This is in response to an email that Pearl sent Lorraine:
Great, thank you so much Pearl!
I know that I have told you this before, (and that Beth and Kath are aware of this) but it is always such a pleasure to work with you. You are AMAZING! So professional, so organized, and so efficient.. It's always a joy to work with you at rdhu!! THANK YOU FOR ALL YOU DO!
I hope you have a wonderful week off!
I wanted to share this with you because this is an example of sharing gratitude toward a colleague.
We have a full-time staff of 5 at rdhu who keep the engine running and then our core presenters and contractors.
One of the things that our team strives for is to not only provide a dream-come-true experience for our members who attend our webinars, courses and events, but also a dream-come-true experience for our presenters and corporate partners as well.
A great exercise for your business/practice is to go through the experience through that client profile/person's eyes.
So for us, what would that dream-come-true experience look like through our members' eyes? Through our presenters' eyes? Through our corporate partners' eyes?
We have gone through the exercise for each of these categories and are always discovering ways to improve and exceed expectations!
What is a dream-come-true-experience for your practice? Where can you exceed expectations?
- for your adult client (and you can break it down from there: active perio treatment, completing perio treatment, whitening client, surgical (pre and post) as an example)
- your teenage client (and again you can break it down into categories of teenage needs, interests, points of discussion)
- your child client...
- a parent of your client child...
- a vendor or supplier...
- a colleague...
- your DDS...
- a specialist who visits your office once a month...
- a temp dental hygienist...
It really is quite an interesting concept to explore.
Perhaps you will have some time over the summer to think about the different types of contacts you have and how you might be that person who helps create a dream-come-true experience.
Explore this as a team! Talk about it together and then go off and complete the exercise on your own. Come back as a team and share your findings!
This will elevate your practice (within your team and with your clients/patients)!
Thank you for reading and have a great week ahead! Please take a look below for what is coming up!
Kathleen Bokrossy, RDH ~ President of rdhu