rdhu Privacy Policy, Cancellation Policy & Terms of Use

Scope
This privacy policy applies to information, including personal information collected about you by rdhu Inc., and its affiliated companies and subsidiaries.

Cancellation Policy
In the event that rdhu must cancel or reschedule a course due to lack of sufficient registration or events not within rdhu’s control, 2 weeks notice will be given. rdhu requires 2 weeks notice to withdraw or transfer a  course registration. If less than 2 weeks notice is given an administration fee of $35 will apply. If you are registered for a course and do not attend, there will be no refund and no transfer of registration into another course. Many rdhu courses have waiting lists and to be fair to all, we need notice to be able to accommodate those waiting.

Web Site Privacy Policy
rdhu Inc. has created this privacy statement to demonstrate their firm commitment to the maintenance of privacy for all who visit this web site. The following text is intended to detail the information-gathering and dissemination practices for this web site.

Collection and Use of Information
During a visit to www.rdhu.com and www.rdhu.ca your privacy is respected. This web site does not collect personal information about you unless you choose to provide such information by phone, fax, e-mail, an online registration, or by creating an account. The information you choose to submit is protected under the Canadian Federal Privacy Act.

The following personal information is what is collected through the establishment of an account at www.rdhu.com and www.rdhu.ca:

• Name
• Mailing Address
• Email Address
• Graduation Date

The following information may be required in the event of registering for a course:

• Any special requests that pertain to the course such as food allergies etc.
• For a course that requires payment, your credit card information will be inputted. This information is processed directly with an Electronic Payment Processing Company, and is NOT stored by rdhu Inc.
  

A visitor's personal information received by e-mail is available only to the office personnel who require this information to respond to inquiries. rdhu Inc. does not use this information for any other purpose. Personal information associated with your client account will only be used to communicate important account changes or upgrades to the rdhu web site.

Information Collected in Server Logs
In the normal course of establishing and maintaining web connections, the rdhu Inc. server automatically logs information about visits to this web site. This includes statistical information, such as a visitor's IP address, type of operating system, time and duration of the visit, web pages requested, and the domain name of the server from which the visit originates. These statistics are made available only to the rdhu Inc. web site management team to ensure that the visitor experience is optimal.

The server log information collected does not enable identification of individual visitors. However, the web site management team may review server logs for security purposes (in particular, to detect intrusions into the network). The possibility therefore exists that server log data, which contains a visitor's IP address, could be used to trace and identify individuals where instances of criminal malfeasance are involved. In these cases, raw data logs would be shared with the appropriate investigative body. Under normal circumstances, logs are retained for a maximum of 365 days.

Information Collected by Cookies
The rdhu Inc. web site utilizes small data files, called cookies, to facilitate your shopping cart and online order. These cookies are not used to collect or store sensitive personal information.

Security of Personal Information
rdhu Inc. cannot guarantee the security of information sent by means of any electronic system, including e-mail. We recommend that you do not send sensitive personal information (such as credit card details) in any e-mail at this time.

Third Party Sharing of Information
The information provided for purposes of Dental Hygienist Portfolio Management, Course Registration Management, and to keep those with accounts aware of products and services offered by rdhu Inc. In general, this information is not shared with third party organizations unless explicit consent has been requested and received. Your information may be shared in the following circumstances:

• With our business partners and suppliers who work on behalf of rdhu Inc to provide Dental Hygienist Portfolio Management, Course Registration Management and to send information to those who opted to receive email notifications
  at time of registration.
• If rdhu Inc. is sold to another company
• To protect and defend the rights and property of rdhu Inc (including enforcing these policies)
  • When required by law and / or public authorities

Other Privacy Policy Notes
rdhu Inc. utilizes an outside organization to develop and maintain the www.rdhu.com and www.rdhu.ca web sites. By contacting the webmaster, you are sending information to that outside organization.

This web site may contain links to other web sites not hosted at the web addresses of www.rdhu.com and www.rdhu.ca. These web sites may have different policies for the collection and dissemination of information and are not covered by rdhu Inc.’s web site privacy policy.

Stopping Communication and Notifications
If you are interested in stopping the receipt of promotional emails regarding products, services or courses offered by rdhu Inc. and its business partners, please take any of the following routes of action. Your username (e-mail address) affiliated with your account will be required:

• Call rdhu at 1-866-939-RDHU and request to be unsubscribed.
• E-mail us at info@rdhu.ca and request to be unsubscribed. Please include a meaningful subject heading.
• Submit a support request at http://www.rdhu.ca and
  request to be unsubscribed.
• Click on “Unsubscribe” at the bottom of any rdhu mass mailing that you receive.
  

Contacting the Privacy Officer
In accordance with the Personal Information Protection and Electronic Documents Act, rdhu Inc. has appointed a Privacy Officer to oversee the collection and storage of any personal information obtained through normal business practices. Questions about this policy may be directed to the Privacy Officer by postal mail at 2892 South Sheridan Way, Oakville, On, Canada, L6J 7L4, by calling
1-866-939-RDHU, or by e-mail info@rdhu.ca.

Individuals may contact the Office of the Privacy Commissioner, www.privcom.gc.ca, if they are dissatisfied with the response they receive from rdhu Inc.'s Privacy Officer on a privacy concern related to the web site.